Manager, Airport Services - Australia BNE & AKL

JobsCloseBy Editorial Insights

American Airlines is recruiting a full‑time Manager, Airport Services to direct and coordinate operations at AKL and BNE from the Sydney based airports leadership team. This senior role oversees daily performance, safety, training and compliance, manages an outsourced team and drives world class passenger experiences, with accountability for risk assessments, investigations, emergency response and audit programmes. The successful candidate will have a minimum of two years’ airport operations leadership, strong people management, the ability to juggle demanding priorities and travel frequently across Asia Pacific, plus working rights for Australia and New Zealand. To apply, tailor your CV to show safety improvements, vendor management, incident resolution and verifiable results, demonstrate airside pass readiness, and highlight cross‑cultural leadership.

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This role is responsible for directing and coordinating airport functions and overseeing daily operations at AKL & BNE airports which currently each have a schedule of up to 2x seasonal flights per day.  This role is permanent full-time, working 40hrs per week managing AKL and BNE operations & is part of the airports leadership team based in Sydney, Australia

This key leadership role is responsible for representing American Airlines and reports to the Sr Mgr Asia Pacific operations.  The role supports and develops teams in delivering safe, reliable world class airport experiences to American Airlines customers. The role is responsible for managing airport operational performance, supervising an outsourced team and making key tactical and operational decisions.

What you'll do

• Maintain and promote a positive workplace health and safety culture
• Ensure compliance with all American Airlines workplace health & safety programs, policies and procedures
• Responsible for overall airport performance and work directly with Area General Manager and regional leadership to deliver key operational performance metrics
• Responsible for ensuring safety compliance and to develop initiatives to drive safety performance
• Ensure all staff and vendor agents are correctly trained & updated in accordance with policy & procedures
• Conduct employee and agent briefings for daily operation and all safety, compliance & procedural updates
• Coordinate & lead all internal and external station compliance audits
• Represent American Airlines with authorities and contractors on a day-to-day operational basis
• Lead all local teams and resolve queries and operational matters
• Conduct risk assessments as and when required, along with ensuring safe systems of work
• Lead investigations as required to resolve safety, security or other operational matters
• Attend various management and regional meetings when required
• Complete safety observations to identify positive and corrective safety actions
• Manage emergency response procedures and exercises

All you'll need for success

• Minimum 2 years airport operations leadership experience
• Working rights for Australia and New Zealand
• Strong leadership and people management skills
• Ability to lead, engage and motivate frontline teams
• Ability to prioritize a demanding workload amongst competing demands
• Excellent time management skills and the ability to multi-task effectively
• Ability to use own initiative and work independently
• Excellent written, verbal and listening communication skills in both, local and English language
• Ability to work both as part of a small team and as an individual contributor
• Good project management skills
• Ability to effectively manage and resolve workplace conflict
• Confident, assertive and self-motivated
• Ability to maintain confidentiality and be respectful of opposing views and opinions
• Ability to hold and maintain airside security pass
• Excellent IT skills in all areas of Customer Service
• Good PC skills including Microsoft Word, Excel and PowerPoint
• Driver license
• Ability to travel frequently within Asia, Pacific and the broader international region.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.