Manager, Commercial Operations, New Markets

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FareHarbor is hiring an onsite strategy and operations leader for New Markets in Amsterdam, a hands-on, people-management role that blends analytics with sales operations to scale growth. You will advise the VP of New Markets, turn ambiguous questions into data-driven decisions, own planning and performance management, and translate strategy into practical processes across functions. The ideal candidate has 5+ years in commercial strategy or sales operations, including 2+ years leading teams, Excel, SQL, and Tableau, and a willingness to work closely with frontline teams. Highlight measurable wins, experience in travel tech or software, and examples of scalable processes and AI enabled efficiencies. Explain why Amsterdam and FareHarbor’s Ohana culture resonate.

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 1,000+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

We are seeking a commercially minded strategy and operations leader to help scale FareHarbor's New Markets business. This is a people-management role with direct responsibility for team members across analytics and sales operations. You will act as a strategic partner to the VP of New Markets and Commercial leadership, bringing structure to ambiguous questions, translating data into clear commercial decisions, and ensuring those decisions are implemented effectively across the organization.

You will move fluidly between strategy and execution. One day, you may frame and synthesize an ad hoc analysis on market or sales performance; the next, you may sit alongside an Account Executive to understand the reality behind the numbers, refine a process, or coordinate a cross-functional launch. You will also oversee foundational sales operations processes such as lead allocation, account ownership, target setting, performance reporting, and budgeting inputs.

The ideal candidate combines commercial judgment, analytical depth, people leadership, and operational discipline. They can challenge constructively, make complex findings accessible, and build scalable ways of working without losing sight of how Commercial teams operate in practice.

What you’ll do here:

• Build and lead a high-performing team: Manage, coach, and develop team members across analytics and sales operations; set clear priorities, raise the quality and speed of output, and foster a commercially oriented, data-driven culture.
• Advise New Markets leadership: Act as a trusted sparring partner to the VP of New Markets and other Commercial leaders, helping frame strategic questions and make data-informed decisions on growth, market priorities, resource allocation, and operating model.
• Turn data into commercial action: Direct or conduct ad hoc analyses, interpret and synthesize findings, and translate them into clear recommendations and operating decisions. Pair quantitative insight with front-line context by engaging directly with Account Executives, Account Managers, and other Commercial teams.
• Own commercial planning and performance management: Lead the target-setting process for Sales and Account Management, establish and maintain relevant KPIs, monitor performance, and identify gaps and opportunities. Ensure goals reflect ground-level realities while supporting long-term revenue objectives.
• Oversee core sales operations: Ensure the effective execution and continuous improvement of lead allocation, client and account assignments, reporting requirements, process governance, and other recurring operational activities within the Commercial organization.
• Operationalize strategy and new initiatives: Translate decisions into practical execution plans, align owners and dependencies, coordinate cross-functional stakeholders, and manage rollout, adoption, and follow-through.
• Connect Commercial with the wider organization: Partner with Business Intelligence on reporting and measurement, with RevOps on targets, commission, CAC, process improvements, with Finance on budgeting and planning, and with Product, Operations, Distribution, and Global Commercial Operations on growth initiatives. Translate what is happening in the field into clear business requirements.
• Build scalable processes and tools: Design, roll out, and maintain workflows, playbooks, dashboards, and decision-support tools that improve productivity, consistency, and revenue outcomes across New Markets.
• Champion practical AI and automation: Identify and deploy AI-enabled tools and workflows that improve analysis, reduce administrative work, strengthen execution, and help Commercial teams serve clients more effectively.

Requirements:

• 5+ years of experience in commercial strategy, strategic operations, sales operations, revenue operations, or a similar role supporting go-to-market teams, including at least 2 years in a people-management role.
• Experience leading or working closely with both analytics and sales operations teams, with the ability to set direction, review output, and connect insight to execution.
• Strong commercial acumen and strategic judgment, with a track record of advising senior leaders and influencing high-impact decisions.
• Advanced analytical problem-solving skills, including the ability to structure ambiguous questions, work confidently with data, interpret findings, and communicate a clear point of view.
• A hands-on operating style and a willingness to spend time with front-line teams to understand how processes and market dynamics work in practice.
• Demonstrated experience setting and operationalizing performance targets, tracking results, and partnering with Sales, Finance, Business Intelligence, and Analytics stakeholders.
• A proven ability to design, implement, roll out, and maintain processes and tools for large or distributed teams, with measurable adoption and business impact.
• Excellent communication, leadership, and influencing skills, with the ability to build alignment across functions and translate between commercial and technical stakeholders.
• The ability to lead through change in an entrepreneurial, fast-growing environment while maintaining a strong focus on growth, efficiency, and execution quality.
• Advanced Excel or Google Sheets skills
• Experience with SQL and Tableau or another business intelligence platform
• Demonstrated interest in, or experience with, applying AI and automation to improve team performance and operational efficiency.
• Experience working in technology/software. 

Preferred Qualifications

• Master’s degree or equivalent. 
• Experience in travel technology or marketplaces.

This role is a strong fit for someone who is equally comfortable asking the strategic question, validating it with data, and staying close enough to execution to make the answer work in practice.

Benefits 

• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy 
• Pension Plan
• Central Amsterdam Location
• Discount CZ insurance
• Working in a multicultural environment - 45 different nationalities 
• Commuting allowance for public transport & subsidized lunch
• Wellness benefits (Headspace subscription & wellness webinars) 
• Hybrid friendly
• Work-from-home assistance
• Educational Opportunities
• Social hours & events and team-building 
• 26 vacation days per year

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.