Market Intelligence Manager - Planning & Community Performance - Ontario

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TELUS is hiring a Market Intelligence Manager to build performance reports and dashboards, support sales teams, and guide planning and community initiatives from our Toronto on-site office. You will create and maintain community dashboards, calculate ROI on events, support annual and quarterly planning with analytics, and lead advanced reporting for sales with Tableau or Power BI, SQL, and Google Sheets. The role requires 4-6 years in BI or analytics, strong data visualization, CRM experience, and clear executive-ready presentations. To apply, tailor your resume to quantify impact, share a portfolio or links to dashboards, and highlight collaboration, accuracy, and a growth mindset, with bilingual English French as a plus.

Description

Join our team and what we'll accomplish together

TELUS' mission is to unleash the power of its world-class networks to deliver the best solutions to Canadians, at home, at work, and on the go. We make the world better by leveraging technology to break down barriers and enable everyone to reach their full potential.

Our culture is fundamentally centered on a passion for growth, our deep desire to seize every opportunity and embrace change, our values inspiring excellence and the courage to innovate. The growth mindset encourages each of us to lean in and learn about what matters most to our customers, to create the foundational knowledge that enables us to make decisions that prioritize customers in everything we do. In doing so, we create innovations that change the lives of thousands of people across Canada.

At TELUS, we are always learning and insatiably curious. In the face of uncertainty, we take risks and learn quickly from our mistakes. We build on everyone's ideas because we are stronger together. We are impressed by what humans dare to achieve and are motivated every day to enable others to do more through our technology and innovation. Together we make a difference.

What you’ll do

The Market Intelligence Manager will be responsible for creating, developing, and optimizing performance reports and dashboards to support sales teams and strategic decision-making. This role requires deep expertise in advanced report creation, data visualization, and self-service analytics solution development.

Community Analysis and Performance:

• Create and maintain community performance and GTM dashboards
• Conduct in-depth analyses to provide actionable recommendations
• Calculate and track ROI of community events and initiatives
• Analyze performance data to guide strategy

Strategic Planning and Market Excellence:

• Support annual and quarterly planning with analytical data
• Lead community analysis, selection, and prioritization
• Collaborate on creating localized surveys and research
• Provide recommendations for market excellence

Performance Management:

• Develop budget and track performance
• Monitor gating KPIs, objectives by channels, all products, orders/GA, performance
• Create executive presentations
• Manage fiber construction performance: objectives|models|SBC

Advanced Reporting and Dashboard Creation:

• Design and develop advanced reports and dashboards for sales teams
• Create complex and interactive data visualizations
• Develop custom performance reports according to business needs
• Optimize report and dashboard performance

Qualifications

What you bring

Education and Experience:

• Bachelor's degree in computer science, mathematics, statistics, business, or related field
• Minimum 4-6 years of experience in reporting, analytics, or business intelligence
• Demonstrated experience in creating advanced dashboards and reports
• Knowledge of sales processes and business metrics

Technical Skills:

• Expertise in Tableau or Power BI (advanced dashboard creation, custom calculations)
• Proficiency in SQL and data queries
• Advanced Google Sheets skills (formulas, pivot tables, charts)
• Experience with CRM systems and data platforms

Interpersonal Skills:

• Excellent communication skills
• Analytical thinking and problem-solving ability
• Attention to detail and rigor in analysis
• Results-oriented with business acumen

Great-to-haves

• Bilingual in English and French