Marketing CRM Assistant

Mindful Chef, a proud B-Corp that uses business as a force for good, is looking for a Marketing CRM Assistant to join its London team. This full-time, onsite role is a great fit for someone who is curious about CRM, digital marketing and customer communications, and who wants to grow in a data-driven environment. For every Mindful Chef recipe box purchased, the company donates the equivalent of a school meal to a child in a less developed country, and they have pledged to reach Net Zero by 2030 along with a suite of other initiatives.

You’ll work across CRM, Brand, Creative and Acquisition to build and deliver email, SMS, direct mail and push notification campaigns using Customer.io. You’ll support both broadcast and triggered journeys aimed at driving conversion, increasing spend, cross-sell and retention, while helping to shape lifecycle communications for Leads, Active and Winback segments. The role is onsite in London, with a benefits package that includes hybrid flexibility from the Wandsworth office.

Keeping the CRM engine humming

On a day-to-day basis you’ll craft multi-channel campaigns targeted to different customer groups, using careful segmentation to tailor messages. You’ll help shape lifecycle journeys with the Senior CRM Managers and other stakeholders, keeping communications timely, on-brand and focused on the customer experience. You’ll generate weekly and monthly CRM performance insights and collaborate with the Creative team to brief and develop engaging, on-brand email assets that support campaign objectives. You’ll also support Customer Care with email inquiries and use customer feedback to refine triggered journeys.

Must-have ingredients for success

You should bring a genuine interest in CRM, digital marketing and customer communications, plus a hands-on, proactive mindset.

• Exceptional attention to detail and strong organisational skills
• Comfort with a fast-paced, growth-focused environment and the ability to juggle multiple priorities
• Collaborative, confident working with both technical and non-technical colleagues
• A curious, proactive approach and willingness to roll up your sleeves

Nice-to-have ingredients

• Some experience in email marketing, CRM or a similar digital marketing setting
• Experience with CRM platforms or customer engagement tools would help, ideally Customer.io, or a readiness to learn quickly
• An interest in using data, analytics and A/B testing to understand and improve campaign performance

Pay, perks and the practical bits

Mindful Chef offers a competitive package, with the role based onsite in London and the office located in Wandsworth offering hybrid flexibility.

As a Better Business (B-Corp) with backing from Nestle, Mindful Chef combines profit with people and planet. The perks include free meals, a gym, a vertical farm and pet-friendly policies, plus wellbeing benefits such as Vitality health insurance, access to LinkedIn Learning, mental health support, Better Up AI Coaching and a generous holiday allowance (30 days plus bank holidays). There’s a 50% discount on all Mindful Chef products, and an enhanced parental leave policy of up to six months full pay for primary leave and up to six weeks full pay for secondary leave.

Tips for making your mark

Lead with your CRM and multi-channel experience on your resume, and call out any work with email, SMS, direct mail or push notifications, especially if you’ve used Customer.io or are ready to learn it quickly.

Show a concrete example of how you used data to improve a campaign, include a brief case where testing or segmentation led to measurable results in a real project.

Be ready to talk about cross-functional collaboration with Brand, Creative and Acquisition, including how you translated a campaign objective into on-brand copy and assets and how you incorporated feedback from different teams.

Ask about how Mindful Chef plans lifecycle communications across Leads, Active and Winback segments, and what success looks like in the first 90 days for this role.