Marketing Innovation Intern - 12 months

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Nexans is seeking a Marketing Innovation Intern in Markham for 12 months to help build its customer experience management program. You will report to the Offer Manager in Marketing and assist with recruiting participants, conducting customer interviews, organizing research data, and documenting customer insights to validate innovative cable solutions. The role requires current enrollment in Marketing, Business or Communications, ideally in year two or three, plus strong organization, Excel proficiency, and excellent written and verbal communication. Travel in Ontario is up to 25 percent, and you should be comfortable with onsite collaboration. To apply, tailor your resume and cover letter to CXM, showcase interview and data management experience, and demonstrate a genuine interest in Nexans and the energy transition.

ONBOARDING YOU TO THE COMPANY

At Nexans our global vision is to electrify the future. Power Grid & Connect (G&C) – North America delivers energy infrastructure solutions that help shape the grid of tomorrow, ensuring security, efficiency and sustainability across the continent.

Nexans recognises the differences that make each employee valuable and unique. Diversity is key to performance and to our global ambition to lead the world in the energy transition towards a sustainable planet. This we know from experience. All differences are appreciated and respected at Nexans. As a result, you will be an active part of a multinational organisation where we cultivate the culture of sharing your unique point of view. This is why we encourage diversity in our recruitment – Bring yours to Nexans, it is welcome! #PowerToInnovate #PowerToImpact #PowerToCare

WHO ARE WE?

At Nexans our global vision is to electrify the future. For over a century, Nexans has played a crucial role in the electrification of the planet. With around 28,000 people in 42 countries, the Group is leading the charge to the new world of electrification: safer, sustainable, renewable, decarbonized and accessible to everyone Nexans recognizes the differences that make each employee valuable and unique.

WELCOMING YOU TO THE TEAM

Our story starts in 1911, manufacturing cables to support the distribution of power generated from Niagara Falls, Nexans has proudly contributed to Canada's growth.  We have been involved in many of Canada's most ambitious projects; from dams, bridges, energy transmission and distribution to railroads and transportation. We are a vertically integrated manufacturer and our products are made at facilities located in Quebec, Ontario, and Saskatchewan.

As a Marketing Innovation Intern, you will report directly to the Offer Manager in our Marketing department.

GETTING TO KNOW THE POSITION 

One of the strategic orientations that Nexans pursues consists in capturing growth and differentiating its offer by escalading the value chain from the production of cables towards the provision of innovative cable systems and services and solutions to better address the current and future needs of our partners and customers.

Nexans Canada is establishing a structured Customer Experience Management (CXM) program as part of its Innovation Program. The Marketing Innovation Intern will be responsible for facilitating the execution of this program by recruiting participants, coordinating and conducting customer interviews, organizing research data, and supporting the discovery and validation of customer-driven product and industry insights.

The role focuses on ensuring the CXM program operates efficiently and professionally while supporting the delivery of reliable, well-documented customer insights that accurately reflect customer needs, challenges, and opportunities.

HOW YOU MAKE AN IMPACT

• Become familiar with the customer value propositions and design hypotheses being evaluated.
• Identify, recruit, screen, and vet interview participants.
• Schedule and coordinate Customer Feedback interviews.
• Conduct interviews using established research methodologies while remaining objective and avoiding interviewer bias.
• Identify recurring themes, opportunities, objections, and unmet customer needs.
• Compile findings into structured summaries that highlight evidence supporting, refining, or challenging the innovation team's hypotheses.
• Organize research data using Excel and/or modern data management platforms.
• Attend weekly project meetings with consultants.
• Track interview progress, action items, and project status.
• Support the preparation of executive presentations and customer insight reports.

WHAT YOU BRING TO THE ROLE ?

• Currently enrolled in a Marketing, Business, Communications, or related post-secondary program, ideally in the second or third year of study.
• Strong organizational and project coordination skills.
• Proficient in Microsoft Excel and other MS office tools
• Self-motivated, curious, and eager to learn.
• Excellent written and verbal communication skills.
• Outgoing, approachable, and confident engaging with customers and industry professionals.
• Detail-oriented with excellent time management abilities.
• Driver’s license (25% travel in Ontario)

Type of Position: New position

Use of AI: None

Salary: [$48,000.00 per annum to $58,000.00 per annum] 

Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

OUR GROWTH CULTURE

Among our employees we share the same values- we are pioneers of the energy transition, dedicated to deliver to the highest standards of performance united to achieve our ambitious goal. 

At the individual level our growth culture is built on trust and collaboration.  We wish to welcome you as a valuable member of our team. To enable impact we believe in autonomy at the local level at same time as we encourage knowledge sharing within our global engineering competence. 

REFERRAL REQUEST

In case this is not the job for you, but perhaps you will have a friend who would be a perfect fit – send them the job, thank you in advance!