Mechanical Breakdown Insurance (MBI) Claims Officer

JobsCloseBy Editorial Insights

Assurant is seeking a permanent MBI Claims Officer in central Auckland, onsite with a flexible hybrid option after training, and no weekend or night shifts. You'll register, assess and process claims, decide or recommend approvals within your delegated authority, keep documentation current, and build strong relationships with dealer and repair networks while resolving queries and complaints to boost customer satisfaction. The ideal candidate holds an Automotive Trade Certificate, with claims decision experience preferred, strong customer service, problem solving, and KPI drive, plus tech friendliness and MS Office proficiency. To apply, tailor your resume and cover letter to show relevant experience, and be ready for background checks.

Why work with Assurant?

When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

So, connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.  

Some of the benefits we offer to our team members are:

• Development programs and study grants and support for higher education
• Cultural day off to celebrate what’s important to you
• International and local mentoring programs
• Diversity panels and employee resource groups
• Hybrid work model - 3 days in office, 2 days from home after successful training period
• 2 mental health recharge days per year
• Annual health & wellbeing allowance to contribute to your overall wellbeing
• Volunteering opportunities to give back to a cause that is important to you

What’s the role about?

We are seeking a Mechanical Breakdown Insurance (MBI) Claims Officer to join our team on a permanent basis. This role assists policy holders, dealers, and repairers with policy coverage queries and claim lodgements.

The MBI Claims Officer drives customer satisfaction and ensures all parties are kept informed throughout the process. Due to the nature of this role, the successful applicant is required to have their Automotive Trade Certificate.

You will be based in our stunning new central Auckland offices, where you will join a team that is passionate about providing the best experience. This role has flexibility to work from home up to two days per week. Plus, no weekend or night shifts!

Reporting to the MBI Team Leaders, you would be responsible for:

• Registering, assessing and processing all insurance claims assigned to you, making decisions or making recommendations to approve/decline claims
• Following all processes and guidelines and act within delegated authority 
• Ensuring all documentation is up-to-date, accurate and correctly stored
• Building strong relationships with dealer and repair networks
• Resolving customer, repairers, and dealer complaints and/or objections 
• Responding to queries about policy coverage, the claims process, and information requests
• Working effectively in a team environment, collaborating with others and sharing your knowledge and skills to achieve team goals and objectives

About you

• Automotive Trade Certificate (required)
• Experience handling and making claim decisions (desired)
• Technology savvy and quick to learn new systems
• Proactive attitude and willingness to learn, great team player
• Great customer service skills, ability to handle disputes in a professional manner 
• Ability to meet service levels and individual KPI’s
• Ability to prioritise and multi-task effectively
• Decision making skills and ability to problem solve
• Sound knowledge of Microsoft Office Suite

To apply

Please submit your resume accompanied by a cover letter detailing your suitability for the role. Don't miss your opportunity to be part of this successful team, apply now!

The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website: https://www.assurant.com/