Mobile Case Manager

JobsCloseBy Editorial Insights

EML Group seeks a Mobile Case Manager to support our NSW Police portfolio, delivering workers' compensation management across the Southwest region. The role includes a four-week in-office onboarding, then four days on the road and one day at home, servicing Granville to Picton and surrounds on a 12-month full-time contract. You’ll bring proven case management experience, NSW workers compensation knowledge, strong listening and conflict resolution skills, medical terminology understanding, and an own vehicle with a NSW license. Benefits include flexible WFH after training, wellbeing programs and development opportunities. To apply, tailor your resume to show return-to-work outcomes, travel capability, collaboration; provide examples and references and show readiness for autonomous field work and timely treatment approvals.

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based across NSW with a Sydney CBD based office, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

We are seeking a Mobile Case Manager to join our experienced and established team supporting our Police portfolio. The purpose of this role is to build on your solid case management experience, offering the opportunity to work autonomously while delivering timely, personalised face-to-face claims management and on-the-spot treatment approvals, all in alignment with relevant legislation.
 

During the initial 4-week onboarding period, you’ll be required to work from the office five days a week to ensure a smooth transition and comprehensive training.

The areas you will be covering will be appointed to the Southwest region which includes travelling from Granville to Picton and surrounding areas.

This will be a full-time, 12-month contract/ secondment position which requires you to be on the road servicing your appointed area 4 days per week and working from home 1 day, post onboarding phase.
 

YOUR RESPONSIBILITIES

• Deliver personalised face-to-face assistance to workers and employers over a defined period of time as agreed with the Case Manager
• Provide workers compensation advice to stakeholders including workers, employers and providers
• Conduct community visits inclusive of but not limited to work sites or medical clinics
• Pro-actively achieve the optimum outcome of recovery and early sustainable return to work for workers
• Consult with the Case Manager, Providers, Employers and Return to Work Specialist where required

ABOUT YOU

• Proven case management experience and ability to return people to the workforce.
• Knowledge of the NSW workers compensation legislation and regulations
• Effective listener and conflict resolution skills. Ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximise recovery and return to work.
• Excellent attention to detail, organisational skills, written and verbal proficiency.
• Understanding of medical terminology and injury recovery timeframes.
• Own vehicle with a 5-star ANCAP rating, insurance & current unrestricted NSW Driver’s License.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A vibrant, collaborative innovative team culture

• Flexibility with opportunity to WFH when you are fully trained in your role.

• A corporate wellbeing program with discounted health insurance and gym membership

• Access to discounts at over 350 retailers through our Rewards Hub program

• Entitlement to an annual tenure and performance-based recognition reward

• Comprehensive learning and development support

• Companywide events to celebrate success.

• Quarterly Reward and Recognition Awards

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.