MR PORTER AMSTERDAM - Head Hostess

JobsCloseBy Editorial Insights

MR PORTER Amsterdam is a sophisticated dining destination seeking a Head Hostess to lead front of house and shape guest experiences. You will manage greetings, the waitlist and seating, coordinate with the restaurant, bar and kitchen, and handle guest inquiries while overseeing admin tasks. Ideal candidates have 2+ years in a supervisory FOH role in fine dining, fluent English with Dutch a plus, and flexible evening and weekend availability. In your application, share examples of improving guest flow, coaching staff, and optimizing reservations, and show your alignment with MR PORTER’s energy. Benefits include a competitive salary, in-house training, staff discounts, and wellness perks.

MR PORTER is a sophisticated and vibrant dining destination in the heart of Amsterdam. We pride ourselves on impeccable service, attention to detail, and creating an unforgettable atmosphere for guests with a curated blend of relaxed elegance and culinary flair.
As Head Hostess, you will be the warm and professional face of MR PORTER. You'll manage the front-of-house team, ensure seamless guest experiences, and maintain the uplifting energy that defines our restaurant.

Requirements

Key Responsibilities

Guest Reception & Ambience

• Greet and welcome guests with charm and genuine hospitality

• Manage waitlist, reservations, and table flow to ensure smooth seating

• Upsell and promote specials, events, and private dining options

Team Leadership

• Lead, inspire, coach, and mentor the hostess team

• Schedule, coordinate, and communicate daily shifts and service needs

• Monitor and support consistent standards for guest service

Operational Oversight

• Oversee front desk, telephone, and online reservation systems

• Coordinate closely with restaurant, bar, and kitchen teams for guest flow

• Handle guest inquiries, feedback, or escalations with composure and care

• Maintain presentation standards for host station, menus, and facilities

Administrative Duties

• Generate daily reports: reservation summaries, attendance logs, guest feedback

• Assist in optimizing reservation policies and front-of-house procedures

What We’re Looking For

Essential Skills & Experience

• Minimum 2 years of experience in a supervisory front-of-house role (fine-dining, upscale restaurant, or high-end hospitality)

• Fluent in English; Dutch is a big plus

• Exceptional interpersonal and communication skills

• Confident multitasker with an upbeat, positive attitude

• High organizational standards, attention to detail

• Availability to flexibly work evenings, weekends, and public holidays
  

Personal Qualities

• Polished, professional appearance and demeanor

• Warm, proactive, and adaptable—thrives in a dynamic environment

• Team player with a guest-first mindset

• Resilient under pressure and quick problem-solver
  

What We Offer:

• A competitive salary, based on experience.

• In-house training

• Annual in-house experience within the Sircle Collection hotels

• Hotel staff discounts within the Sircle Collection hotels

• 25% staff discount throughout THE ENTOURAGE GROUP restaurants

• 10% retail discount at XBANK

• Collective discount at Business Fitness Netherlands

• Free bootcamp every Monday morning

• Refer a friend bonus

• Paid moving day

• Free lifestyle coaching