Multi-Office Leader

H&R Block is expanding its team in Cambridge, Massachusetts with a full-time, on-site role that anchors a cluster of four to six retail tax offices. The company has guided clients for more than 70 years and is moving forward with its Block Next strategy, blending human expertise with digital tools. This position, known internally as an Area Experience Leader, focuses on delivering a steady, high-quality client experience across every office in the portfolio. If you enjoy guiding multiple locations, shaping client interactions, and building strong operations behind the scenes, this could be a great fit.

In this role, you’ll coach Tax Professionals and Client Service Professionals to deliver confident guidance and a welcoming service culture in every location. You’ll balance strategic oversight with a hands-on presence in offices, using sound judgment to keep priorities aligned and to support both client outcomes and business performance.

You’ll also own office readiness and day-to-day operations across your offices, covering staffing, facilities, compliance, and the routines that keep offices running smoothly. Through disciplined execution and a focus on coaching, you’ll help develop high-performing teams and ensure each office is prepared to serve clients well.

Day-to-day life across four to six offices

On a typical day, you’ll ensure a consistent consultative client experience across your four to six assigned offices, holding standards steady and driving disciplined execution. You’ll review how well the offices are delivering that experience, using insights to reinforce strengths, close gaps, and roll out new client-experience processes and tools with visible leadership.

You’ll lead your teams by setting clear expectations, reinforcing accountability, and coaching for durable performance. Your guidance will be informed by real-world observations, client interactions, performance outcomes, and ongoing feedback to strengthen how teams operate and interact with clients.

Beyond coaching, you’ll spot patterns across locations, tackle performance gaps, and build bench strength and high-potential talent. You’ll own revenue, growth, and overall operational performance across your portfolio, watching metrics to spot trends and take action to improve client acquisition and retention. You’ll also oversee the daily operations, staffing, scheduling, labor management, compliance, standard operating procedures, and service delivery, ensuring each office stays ready to serve and can handle seasonal demand with confidence.

The must-have essentials

Here is what the team sees as essential for success in this role

• A bachelor's degree in a related field or equivalent experience
• At least three years of experience leading teams across multiple retail, service, or operations sites with accountability for performance outcomes
• A client-centric mindset with a track record of delivering a consultative client experience
• Strong leadership capability with the ability to coach, develop, and hold teams accountable
• Proven ability to drive business and financial results while managing day-to-day operations across several locations, including labor management
• Experience guiding teams through change and adopting new processes and ways of working
• Ability to exercise independent judgment and prioritize competing demands across multiple locations
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance
• Strong communication and problem-solving skills, including handling client escalations and complex issues
• Ability to interpret data, identify trends, and translate insights into action
• Physical ability to climb ladders and lift or move up to 20 pounds to support office readiness
• Willingness to travel frequently during the day between assigned offices to stay connected across locations
• Availability to work a schedule that covers operating hours across locations, including evenings, weekends, and Saturdays as needed

Pay, benefits and practical details

The role carries a pay range of $61,900.00 to $73,150.00 per year. It is a regular full-time, on-site position based in Cambridge, MA, with frequent intra-day travel between offices to maintain a visible presence across locations and a schedule that may include evenings, weekends, and Saturdays as required to meet business needs.

Local minimum wage laws apply, and successful candidates may participate in incentive compensation plans that could add to earnings according to plan terms. Eligible associates can enroll themselves and/or their dependents in medical and prescription drug coverage, participate in the 401(k) plan, the Employee Assistance Program, virtual fitness center programs, and the associate discount program. They are automatically enrolled in Business Travel Accident Insurance and receive the Associate Tax Prep benefit.

Advice for applicants

Lead with your multi-office leadership and the measurable client-experience results you’ve achieved. In your resume, start with a clear example of guiding four to six locations and describe how you kept client interactions consistent and high quality across the portfolio.

Show how you drive business outcomes across locations, citing real metrics or milestones you achieved in revenue, growth, or operational performance. Tie those results to how you managed day-to-day operations and labor across multiple sites.

Be ready to discuss change management and your approach to adopting new processes and tools. Share specific scenarios where you led adoption across several offices and how you tracked progress and impact.

Plan to address travel and schedule flexibility as described in the role. Consider ending with a thoughtful question about travel balance or how the team maintains in-person presence while coordinating across four to six offices.