Multi-Office Leader

H&R Block is looking for a Multi-Office Leader to guide a cluster of 4–6 retail offices in Rancho Cucamonga, California. This onsite role focuses on delivering a consistent, high-quality client experience across every location while keeping operations smooth, teams focused, and business results in view. The company blends human expertise with digital tools, and this position suits a hands-on leader who likes to stay connected with day-to-day work and travel between offices as needed.

As the Area Experience Leader, you’ll develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and offer clear, confident guidance in every office. You’ll balance strategic oversight with an in-office presence, using sound judgment to align priorities, strengthen execution, and support client outcomes and the bottom line.

You’ll also own office readiness and day-to-day operations across your offices, including staffing, facilities, compliance, and service delivery. Through steady coaching, disciplined execution, and a focus on high performance, you’ll help build capable teams, drive consistent results, and ensure each office is prepared to serve clients well.

A day across 4–6 offices

On a typical day, you ensure the consultative client experience is delivered with consistency across all assigned locations, upholding the standards that guide interactions with clients. You’ll evaluate how well things are executed and the impact on clients, using insights to reinforce strengths and close any gaps that hinder the experience. You’ll lead the rollout of new client experience processes and tools, modeling client-centric leadership when you’re in the office and encouraging adoption across teams. You’ll guide Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching toward steady performance. Your coaching will draw on observed behaviors, client interactions, performance results, and real-time feedback to strengthen how teams operate. Across offices you’ll identify patterns, proactively address performance gaps, and develop bench strength and high-potential talent. You’ll own revenue, growth, and operational performance across your offices, monitor relevant metrics, and translate trends into actions that improve client acquisition, retention, and overall business results. Daily operations across locations, staffing, scheduling, labor management, compliance, standard operating procedures, and service delivery, will be managed consistently, with a focus on readiness, facilities, equipment, supplies, recruiting, onboarding, and preparation for seasonal demand.

What you’ll need to bring and what would help you stand out

You’ll need to show these essentials:

• A related bachelor’s degree or equivalent work experience
• At least three years leading teams across multiple locations in a retail, service, or operations setting, with accountability for performance outcomes
• A client-focused mindset with experience delivering a consultative client experience
• Proven leadership ability, including coaching, developing, and holding teams accountable
• A track record of driving business and financial results while managing day-to-day operations across several sites, including labor management
• Experience guiding teams through change and adopting new processes
• The ability to exercise independent judgment and prioritise competing demands across multiple locations
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance
• Strong communication and problem-solving skills, including handling client escalations and complex issues
• Ability to interpret data, identify trends, and turn insights into action
• The physical ability to climb ladders and lift, carry, and move boxes, supplies, equipment and other materials up to 20 pounds for office readiness and operations, with or without reasonable accommodation
• Wamiliarity with travel between offices handled as frequent in-day trips with minimal overnight stays
• A schedule that can align with operating hours across locations, including evenings, weekends, and Saturdays as needed

Nice-to-have qualifications that would help you hit the ground running include:

• Experience planning for seasonal workforce needs, including hiring and readiness execution
• Experience working across functions such as operations, facilities, talent acquisition, and analytics
• Experience coordinating office readiness, facilities, or operational infrastructure across multiple sites

Compensation, benefits and practical details

The position carries a pay range of $72,384.00 to $75,000.00 per year, with local minimum wage laws applying. The company notes that individual pay decisions depend on factors like experience, education, skill, performance, and location. In addition, successful associates may participate in incentive plans that could add to earnings, in line with plan terms. The role is onsite in Rancho Cucamonga, CA, and travel between offices is a regular part of the job.

Benefits and programs include medical and prescription drug coverage for eligible associates and dependents, participation in the 401(k) Retirement Savings Plan, Employee Assistance Program, and access to employee discounts. There is automatic coverage through Business Travel Accident Insurance and an Associate Tax Prep benefit, along with other wellness and support programs the company provides to associates and their families.

H&R Block emphasizes a purpose-driven approach, aiming to help clients and communities with a blend of human expertise and digital tools. The company highlights a culture of performance, relationships, continuous learning, and a commitment to well-being and support for life both in and outside of work.

Advice for applicants

Showcase your multi-office leadership up front. In your resume, lead with your experience overseeing 4–6 locations, detailing how you maintained consistency in client experience and drove business results across a distributed network.

Prove you can translate data into action. In interviews, bring concrete examples of how you interpreted performance metrics to identify trends, addressed gaps, and implemented changes that moved the business forward while keeping client service top of mind.

Be ready to talk about change management. HR Block highlights adoption of new processes and ways of working, so share a time you steered teams through a process rollout, the steps you took, and how you measured success across several sites.

Prepare a smart question to ask. Consider asking how success is measured for the Multi-Office Leader across 4–6 offices, what the top operational challenges are across the California cluster, and how travel expectations shape day-to-day planning and team development.