National Operations Centre - NOC Operator

First Security, part of the Wilson Group and one of New Zealand’s leading security providers, is hiring a National Operations Centre Operator to join its Mount Wellington team in Auckland. This is a full-time, on-site role working about 40 hours a week, designed for someone who wants to help keep clients safe and supported around the clock. If you perform well under pressure and enjoy coordinating fast responses, this could be a great match.

In this role you’ll manage a steady stream of security alerts, coordinate dispatch tasks with varying service types and priorities, and ensure responses are swift, accurate and well documented. You’ll be part of a supportive operations team that values privacy, clear communication and high customer service standards as you help keep operations running smoothly.

First Security is part of the Wilson Group, and this position sits with a company that places health and safety at the core of its culture. If you thrive in a fast-paced setting and want a role where you can grow within a security operations team, you’ll likely feel at home here.

A day in the NOC

Each shift revolves around monitoring alerts, dispatching tasks according to service type and priority, and keeping service levels front and centre. You’ll respond to alarm events in line with policy, investigate any delays or service failures, and ensure incident reports are thorough and timely.

You’ll also handle data with care, maintaining privacy and confidentiality, while liaising with clients and internal colleagues to keep everyone aligned. Logging events clearly and communicating updates effectively is a constant part of keeping the operation moving smoothly.

What you’ll need to bring

To be considered, you should meet these essentials:

• About a year of hands-on experience in a customer service, monitoring, or dispatch centre environment
• Native English speaker with strong written and spoken communication skills
• Comfortable using CRM systems, contact centre phone systems, and monitoring interfaces
• A polished, professional phone manner
• Direct experience managing real-time crises across inbound communications and surveillance systems
• A demonstrated ability to apply critical thinking and solve problems quickly in dynamic settings
• Attention to detail and a track record of handling confidential information discreetly
• Willingness to take on cross-functional tasks and collaborate beyond the core duties

No additional preferences are listed beyond these must-haves.

Pay, benefits and practical details

The role offers a living wage along with practical perks: free onsite parking for your convenience, access to FIRST Security’s Perks Program with discounts across retailers, petrol and groceries, ongoing training and development to help you grow in the role, welfare checks and a strong company culture focused on health and safety, and full access to Employee Assistance Program services, including confidential counselling and budgeting support for you and your family.

Advice for applicants

Lead your resume with your relevant experience. Put your 12 months of work in customer service, monitoring or a dispatch environment right at the top, and show how you’ve used those skills in real-world scenarios.

Back up your must-haves with concrete examples. Describe how you’ve used CRM systems and monitoring interfaces, and share a moment when you applied critical thinking to resolve a fast-moving incident.

Get ready to talk about privacy and confidentiality. Have stories ready that demonstrate your careful handling of sensitive information and your professional communication with clients during incidents.

Ask about how the NOC team measures service levels and what opportunities exist to collaborate across teams. A smart question could touch on training plans or how success is evaluated in this role.

How to apply

Apply today by emailing [email protected] or by reaching out to arrange a confidential discussion about this role.