Network Serviceperson - Whangamata

Citycare Water is looking for a Network Serviceperson to join the team in Whangamata. As the country’s largest group dedicated to three waters, Citycare Water employs around 600 people across 10 locations and focuses on water network maintenance and reticulation renewal construction. They service roughly a quarter of the properties nationwide and oversee more than 20,000 kilometres of pipe, a scale that underscores their commitment to safe, reliable water for life. This role is a good fit for someone who cares about public health and enjoys hands-on field work. Citycare Water is an equal opportunity employer that values diversity.

The Network Serviceperson will help maintain and repair water, stormwater and wastewater networks across the Thames–Coromandel District. The work blends reactive tasks with scheduled maintenance to keep systems operating smoothly. In this hands-on position, you’ll install, repair or maintain reticulation networks, inspect faults, plan effective responses and carry out repairs, all while using tools and machinery safely with training provided. You’ll also support backflow prevention installations and flushing to help maintain water quality.

Based in Whangamata, the job is full-time and onsite, with the need to participate in on-call and standby rosters. It’s a role for someone who enjoys working as part of a team but can handle tasks independently when required.

A day in the life on the network

You’ll cycle between responding to faults and carrying out planned maintenance, typically inspecting issues, choosing the best fix and delivering repairs. The work includes hands-on tasks to install, repair or keep the reticulation network in good shape, plus safely operating the necessary tools and machinery. You’ll also help with backflow preventer installations and flushing activities to safeguard water quality, contributing to the reliability of the district’s water services.

What you’ll need to bring to the job

Must-have qualifications and experience

• An NZ Certificate in Infrastructure Works (Pipeline Construction and Maintenance with Drinking Water Strand) Level 4 or equivalent
• 1-2 years’ experience in the water maintenance industry with prior water reticulation exposure
• Willingness to participate in on-call and standby rosters
• Physical fitness, a safety-focused approach, and the ability to work well in a team as well as independently
• A full Class 1 driver’s licence with the ability to drive a manual

Nice-to-have qualifications and experience

• Additional experience in the water maintenance sector
• Any extra hands-on time in water-related field work or related roles

Pay, benefits and practical details

This is a full-time, on-site role based in Whangamata. The position requires participation in an on-call and standby roster. Citycare Water conducts pre-employment checks to the employer’s satisfaction, including a Ministry of Justice criminal conviction report, a medical assessment, and drug and alcohol testing. The role requires a physical ability to perform the tasks involved and a safety-focused approach to daily duties.

Citycare Water values its people and offers perks aimed at supporting wellbeing and growth. Examples of benefits include discounted health insurance, access to mental health first aiders, regular health check-ups and flu vaccinations, plus access to the employee assistance programme. There’s an active Women in Water network for professionals seeking resources and support, and staff can access benefits and discounts via BOOST. The Making Waves rewards and recognition program acknowledges teammates who exemplify the company’s values, with quarterly recognition. The company also emphasises mentorship and training to help team members progress in their careers.

Advice for applicants

Lead with your most relevant qualification and experience on your CV. Put the NZ Certificate in Infrastructure Works (Pipeline Construction and Maintenance with Drinking Water Strand) Level 4 (or its equivalent) right up front, along with your 1-2 years’ experience in water maintenance and any reticulation work you’ve tackled.

Show how you’ve demonstrated the must-haves in real work. Cite concrete examples of fault inspections, planning responses and carrying out repairs, and mention your on-call or standby experience as well as your teamwork and independent work ability. If you’ve driven manual vehicles, highlight the relevant licence in your application.

Prepare for the interview by thinking through safety-focused scenarios, how you handle equipment and tools, and how you’ve contributed to water quality in past roles. Be ready to discuss your approach to working in both a team and autonomous setting, and share a practical example of a time you resolved a difficult fault or completed a planned maintenance task.

Ask a smart question that shows you’re thinking about the role’s realities. For instance: how does the Thames–Coromandel team coordinate on-call duties, and what training opportunities exist to deepen skills in backflow prevention or flushing operations?

How to apply

To apply, email [email protected] with your details.