New Retail Management Trainee-local

Xiaomi is seeking a local New Retail Management Trainee to join its onsite team in Tokyo, CN. This full-time role is designed for someone eager to grow into a leadership position within Xiaomi’s retail network, delivering excellent customer experiences while supporting store performance. The opportunity is well suited to people who love working with customers, enjoy sharing product knowledge, and want a clear path to develop in a retail environment.

The role sits at the intersection of customer service, product education, and sales execution. It requires you to understand customer needs, demonstrate Xiaomi products with confidence, and help shoppers make informed choices. You’ll contribute to the store’s targets by meeting personal sales goals and assisting the team in reaching broader objectives, while also handling after-sales issues with care to preserve relationships. Keeping the store presentable, neat displays, tidy shelves, and a welcoming atmosphere, will be part of the daily routine, along with participating in company-led training and activities to sharpen skills and product knowledge. You’ll take on additional tasks assigned by leadership as needed.

Day-to-day rhythm that helps shoppers convert

In practice, you’ll warmly greet customers, listen to what they’re after, and provide professional guidance and live demonstrations on the full range of Xiaomi products. You’ll be expected to know the features, configurations, and pricing inside out and be able to explain them clearly. The role emphasizes personal sales goals while lending support to the team so the store hits its overall sales targets. When issues arise, you’ll manage complaints and after-sales questions with a focus on quality service and lasting customer relationships. Maintaining Xiaomi’s brand image and the store’s cleanliness, along with thoughtful product displays, helps create a positive shopping experience. Training and activities organized by the company are part of the ongoing development, and you’ll also take on other duties as directed by supervisors.

Must-have requirements and nice-to-haves

The team is looking for candidates who bring a genuine love for retail, a strong ability to learn, and a collaborative, owner-like mindset. A completed bachelor’s degree or higher is expected.

• Strong willingness to work in retail and a track record of quick learning with a collaborative spirit and ownership mindset
• Bachelor’s degree or above
• First-line retail experience is a plus
• Familiarity with Xiaomi’s New Retail model is a plus
• Experience selling in mobile phone or consumer electronics stores is a plus

Role specifics you should know

This is a full-time, onsite position based in Tokyo, CN. The job entails in-store duties and participation in ongoing training programs designed to build the skills needed to excel in a local retail setting.

Advice for applicants

Lead your resume with a concise profile that states you hold a bachelor’s degree and that you’re passionate about retail, plus your ability to work well with others and take ownership of tasks.

When you describe your must-have capabilities, back them up with concrete examples from past roles. Show times you learned quickly, how you explained product features and pricing to customers, how you helped you and your team meet targets, and how you resolved after-sales issues to keep customers loyal.

For the interview, be ready to discuss how you would demonstrate product knowledge in a live setting, handle customer questions, and maintain the store’s look and atmosphere. You should also be prepared to talk about your approach to customer service and problem-solving in the moment.

Ask a thoughtful question about development: for example, how training is structured for the New Retail trainee track, what success looks like in the first six months, and how performance is measured within the Tokyo store.