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New Store Opening - Shift Lead - Food - Ludlow

Marks & Spencer
1 day ago
Part-time
On-site
United Kingdom

JobsCloseBy Editorial Insights

Marks & Spencer in Ludlow is hiring a part-time Shift Lead for a new store with flexible hours. The role leads the fill operation, coordinates resources to Serve Sell and Fill, and acts as floor lead when the Colleague Manager is absent. You’ll be a key holder responsible for opening and closing, cash handling, and maintaining a safe store while delivering great customer service and upholding M&S values. Applicants must be 18 or older and aware of a £3 unsocial premium for hours between 22:00 and 06:00. To apply, tailor your CV to show frontline leadership, coaching, and managing busy periods, highlighting Week 1 and Week 2 flexibility and support for nearby stores.

Work Pattern:

Week 1:

Monday: 18:00-22:00
Tuesday: 18:00-22:00
Thursday: 18:00-22:00
Friday: 18:00-22:00
Saturday: 18:00-22:00

Week 2:

Sunday: 06:00-10:00
Tuesday: 04:00-08:00
Wednesday: 04:00-08:00
Thursday: 04:00-08:00
Friday: 04:00-08:00

Under 18 Disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Purpose of the Shift Lead role:

  • To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
  • Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
     
  • Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
     
  • Allocate resource effectively to deliver a quick payment experience 
     
  • Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times 
     
  • Coordinate the team to deliver a clean, safe and well-presented store
     
  • Play their part in creating a great team atmosphere that is inclusive of everyone 
     
  • Role model great Customer Service 
     
  • Role model the M&S behaviours and Colleague Expectations across the store
     
  • Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
     
  • Support nearby stores if operationally required
     
  • Responsible for being a key holder and answering call outs as required
     
  • Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
     

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.