Night Concierge Officer

Your Place, a charity focused on tackling homelessness in East London, is hiring a Night Concierge Officer in Canning Town. This permanent, full-time onsite role works across two service sites on a rotating schedule, with an annual salary of £37,056. The overnight team keeps safe, welcoming spaces for residents and visitors after hours.

The Night Concierge Officer serves as the first point of contact outside of normal hours for residents, visitors, contractors, and emergency services, helping to uphold a calm, supportive environment for people using homelessness and supported housing services.

If you value clear, compassionate service and working as part of a close, supportive team, you’ll likely feel at home in this role.

A night shift that keeps residents safe and supported

In this overnight position you’ll manage access to the buildings, monitor the site, and respond to incidents or welfare concerns with a calm, trauma-informed approach.

You’ll provide professional service to residents and visitors and collaborate with the Night Support Worker to handle overnight tasks while keeping safety at the forefront.

You’ll maintain accurate records, complete handovers, and update systems with incidents or feedback so the day teams have a clear picture for follow-up.

Part of the duties includes distributing post and parcels and handling equipment loans, while also helping to keep reception, entrances, and communal areas clean and welcoming through the night.

Core requirements and extras

• A background in concierge work, front-desk roles, hostel settings, or a similar housing environment
• Clear communication and a customer-service mindset
• Ability to stay calm under pressure and handle challenging situations professionally
• Good IT skills and careful record-keeping
• Commitment to equality, diversity and inclusion and to maintaining professional boundaries
• A reliable, proactive, and team-focused approach

• Familiarity with monitoring CCTV or handling security incidents would be helpful
• Experience with basic facilities tasks or building maintenance and reporting needs
• Experience distributing mail and parcels or managing equipment loans
• Comfort with rotating night shifts and a two-site rota

Pay, schedule and practicalities

The post is based in Canning Town, London, and is a permanent, full-time role at 48 hours per week, paying £37,056 per year.

It is an onsite position covering two services on a rotating night schedule, and the role requires an Enhanced DBS check.

Tips for your application

Lead with your most relevant experience, make sure your resume highlights any time you’ve worked in concierge, customer service, hostel, or supported housing settings, especially in night or security duties.

Provide a concrete example of a time you stayed calm under pressure while responding to welfare concerns or incidents, and describe what you did to protect residents and de-escalate the situation.

Show you can handle records and handovers by naming systems you’ve used and the kind of incidents or feedback you’ve logged, including how you ensured accuracy.

Be ready to discuss your approach to equality, diversity and inclusion, boundaries with residents, and how you would prepare for the Enhanced DBS check that the post requires.