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Night Guest Service Agent

Accor
Full-time
On-site
Auckland, E7

JobsCloseBy Editorial Insights

Accor is seeking a Night Guest Service Agent for IBIS BUDGET AUCKLAND AIRPORT, a full-time onsite role at the Auckland Airport Hub. You will welcome guests, take initiative to improve service, keep public areas tidy, communicate requests promptly to departments, and actively upsell reservations and our loyalty program while delivering warm, guest focused service. The ideal candidate is flexible and reliable with weekend and varied shifts, detail oriented with a high level of accuracy, an exceptional communicator in person and on the phone, and guest focused with genuine empathy. To apply, tailor your CV to showcase hospitality experience, upselling wins, and loyalty program involvement, cite examples of handling guest issues, confirm your availability, and note your eagerness to learn via Accor Academy; mention any required adjustments during recruitment.

Company Description

Welcome to IBIS BUDGET AUCKLAND AIRPORT, a stunning 198-hotel room located within the Auckland Airport Hub. Being at the center of all the retail and restaurant outlets in the vicinity, it is suitable for all guests every day from all corners of the globe - that's right, day in and day out we are our guests' first and last impression of New Zealand

Job Description

  • Welcome guests to the hotel
  • Take initiative on ways to improve service
  • Ensure public areas are well kept and tidy
  • Communicate requests to departments promptly.
  • Customer service oriented
  • Upsell reservations/packages & actively promote our loyalty program

Qualifications

You will be:

  • Flexible and reliable, with availability to work weekends and a variety of shifts

  • Detail-oriented, demonstrating a high level of accuracy and care in all tasks

  • An exceptional communicator, with proven skills both in person and over the phone

  • Guest-focused, able to anticipate needs and respond with genuine care and empathy

Additional Information

  • Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
  • Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
  • Accor's refer-a-friend bonus
  • Meals on shift 
  • Accor's Parental Leave Scheme
  • Access to our Employee Assistance Program
  • Paid birthday leave

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

ACCOR's PURPOSE STATEMENT 

“ Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care"