NIHL Administrator

Davies is looking for a NIHL Administrator to join the Claims Management team in Stoke. This on-site, permanent full-time role sits at the heart of the business, which emphasises a people-first culture and values teamwork. If you value support, clear expectations, and a benefits package that includes discounts and development opportunities, this could be a good fit. The role comes with a comprehensive set of rewards and growth options that Davies highlights for staff across the company.

The position is best suited to someone with a background in administration, strong time management, and the ability to prioritise competing tasks. Because this role involves security considerations, it requires British Citizenship to be eligible to apply. If you’re ready to roll up your sleeves and contribute to a growing casualty team, you’ll likely find this opportunity appealing.

A day in the life in Stoke

Your daily work centers on keeping information organized and accessible. You’ll manage online portals, download documentation, and attach files to the correct records, ensuring everything sits in the right place for easy reference. You’ll also review Excel enquiry spreadsheets, cross-check them against internal data to spot potential matches, and follow up with further investigations when needed. Each month, you’ll review and refresh bordereaux, making sure data analysis is accurate before it’s sent to the client. The role also includes handling general inquiries by phone, and carrying out routine tasks like photocopying and scanning. Alongside these duties, you’ll pitch in on other tasks that help the business meet its objectives and keep the operation running smoothly.

What you’ll need to bring to the role

Essential requirements come from a solid administrative background and a proven ability to handle data with care. You should be comfortable using standard office software, especially Word and Excel, and you must be precise and thorough in your data entry. A proactive, resilient mindset helps you juggle a variety of tasks and push for practical solutions. You should be capable of managing your time and resources effectively, know when you need guidance for decision-making, and work well as part of a team while communicating with a varied group of colleagues. It’s also important to be comfortable with close supervision when necessary to guarantee accuracy and compliance with client processes, and to provide strong customer service, including openness to feedback. Finally, due to security requirements, British Citizenship is necessary to be eligible for this role.

• A solid administrative background with prior relevant experience
• Proficiency with Word and Excel and comfort using standard office tools
• Very high accuracy in data entry and strong attention to detail
• Proactive, resilient approach and ability to handle multiple tasks
• Ability to offer practical solutions and take initiative
• Good time management and resource planning abilities
• Comfort recognising when to seek guidance for decisions
• Evidence of being an effective team member who communicates well with a diverse group
• Willingness to be closely supervised when necessary to ensure accuracy and compliance
• Solid customer service skills with a readiness to act on feedback
• British Citizenship to meet security requirements

Pay, benefits and practical details

The role is based on-site in Stoke and is a permanent, full-time position. Davies supports a wide range of benefits designed to help you grow and feel supported. You’ll gain access to an exclusive rewards platform offering discounts at more than 800 retailers, and you start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the option to buy up to five extra days per year. The company also prioritises professional growth, with ongoing development opportunities and backing for professional qualifications.

Beyond holidays and development, Davies provides a broad wellbeing and financial health package. There are generous pension arrangements (5% employee and 5% employer contributions), life assurance, and options such as a cycle-to-work scheme, a salary-sacrifice lease car program, and access to a wellbeing centre and 24/7 confidential employee assistance program. Staff can take advantage of discounts at hundreds of retailers, and there are dedicated schemes for parental leave, plus enhanced maternity, paternity, and adoption pay. The business also runs a foundation and volunteering programs, reflecting Davies’ commitment to its people and the community.

Tips to stand out for this role

Lead your resume with your administrative experience and a clear line about your focus on accuracy and data handling, especially in environments where you manage documents, portals, and client-facing processes.

When you prove the must-have skills, give concrete examples drawn from this role’s duties: describe times you downloaded and organized documents in a system, cross-checked data in Excel against internal records, and updated monthly bordereau figures with correct analyses before sharing with a client.

Prepare for the interview by rehearsing stories that show your ability to handle varied tasks under close supervision, your approach to maintaining accuracy, and how you collaborate with colleagues from diverse backgrounds to meet shared goals.

Ask a thoughtful question to close. For instance: what systems are used for document management and how is success measured for this role in the first six months?