Ocean Agent

JobsCloseBy Editorial Insights

Expeditors invites an Ocean Import Agent for a full-time, onsite role at Brisbane Airport, offering a global culture with career development and performance incentives. You will log and prepare import files with complete compliant documentation, monitor arrivals and invoicing, and ensure a smooth client experience while applying internal standards. The job requires building reliable service provider relationships with shipping lines, transport providers, and freight yards, plus outstanding customer service, communication, and problem solving skills. To apply, demonstrate at least two years in logistics or relevant training, tertiary education, and proficiency in Microsoft Office; tailor your resume to show process excellence, regulatory compliance, and client focus. Highlight collaboration, adaptability, and a commitment to continuous improvement.

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

As an Ocean Import Agent, you will be responsible for logging & preparing files for import, ensuring they have complete and compliant documentation along with monitoring arrival and invoicing files to ensure a smooth and reliable Import experience for the client. You will have the autonomy to provide exceptional customer service both internally and externally while applying the company standards and processes to effectively complete Import requirements.

• Customer Service: You will be responsible for communicating effectively with customers and to ensure a compliant and complete shipment process in a timely manner, documenting customer needs for future use. 
• Operational Excellence: You will take ownership of understanding and complying with Expeditors internal process standards, to complete timely, accurate and compliant documentations, customer billings and system updates.
• Service Provider Relationships: As an Ocean Agent you will build strong partnerships with Service Providers including shipping lines, transport companies, and freight yards to ensure you client is serviced to a high level.

Qualifications

• Previous experience within the logistics field or equivalent training of 2 years
• Solid oral and written communication skills
• Tertiary Educated
• Proficient in Microsoft Office
• Strong problem solving, organizational, and interpersonal skills

Additional Information

• Employee Health: You and your health are important; Expeditors will support you, with an attractive health insurance package                                                        
• Hybrid Work:  At Expeditors we believe that coming together is a strength, however we have a work from home policy                                             
• Compensation Programs: Uniquely Expeditors, our commissions, and bonuses are industry leading                                                                                                
• Career and Personal Development: Developing you and your skills not only for today’s role but for those in the future                                                                                                                          
• Employee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP Plan
• Financial Security- Join Expeditors knowing that your job and financial security are safe from the effects of the global economy                                                                                           
• Employee Appreciation: As our greatest asset, we understand the importance of showing our appreciation, respect and acknowledging the value you bring through employee engagement
• Enhancement Leaders: Through utilizing technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction