Office Coordinator

Arms Acres is hiring an Office Coordinator to join its outpatient team in Carmel, Indiana. The role is on-site and provides essential administrative support to the outpatient staff, including answering telephones, screening calls, and handling requests from patients and colleagues. The position also coordinates the patient billing system with the business office and oversees the completion and reporting of all OASAS monthly statistics. The workweek is Monday through Friday, 40 hours, with a daytime schedule. Bi-lingual ability is preferred for patient interactions.

The company operates in the outpatient care space and seeks someone who values organisation, clear communication, and reliable support for clinicians and front-desk colleagues. This is a hands-on, office-based role that suits a temperament that stays calm under pressure and enjoys helping patients navigate administrative processes.

Front desk rhythm in Carmel

In this role, the Office Coordinator keeps the front office running smoothly by handling incoming calls, screening inquiries, and routing requests to the appropriate team members. They work closely with the outpatient staff to support scheduling, patient communications, and the billing workflow with the business office. A core duty is ensuring the timely completion and reporting of OASAS monthly statistics, along with managing patient billing tasks such as collecting fee agreements and co-pays or self-pay amounts, and recording daily charges from clinical staff. The work demands accuracy, discretion, and clear, courteous communication with patients and internal teams, all in an on-site setting in Carmel.

The daily routine blends data integrity with customer service, so the role blends administrative vigilance with real-time problem-solving. Collaboration with clinicians and administrative colleagues helps maintain a smooth patient experience from check-in to billing, while the monthly statistics and billing requirements provide consistent, measurable work tied to compliance and financial operations.

Must-have qualifications

• A high school diploma or GED, with at least two years of clerical or front-office experience.
• Strong typing ability and solid skills with Microsoft Office and Excel, plus clear communication and general computer literacy.

Nice-to-have attributes

• Bi-lingual ability is preferred.

Salary and schedule details

The role pays 44,000.00 USD to 48,000.00 USD per year. It is a full-time, on-site position in Carmel, IN, with a 40-hour workweek, Monday through Friday, day shift.

The company offers competitive wages, a benefits package, and a pension plan in a supportive working environment.

EOE AA M/F/Vet/Disability

Getting ready for the office coordinator role

Lead with your two years of clerical or front-office experience at the top of your resume, and highlight any outpatient or patient-facing duties you’ve handled.

When you describe your must-have skills, give concrete examples of typing speed and your proficiency with Microsoft Office and Excel, and show how you’ve communicated clearly while handling billing or data entry tasks.

In interviews, be prepared to discuss how you answer phones, screen inquiries, and support the billing workflow with the business office, and mention any OASAS statistics reporting you’ve done. If you speak another language, mention how you’ve used it to help patient interactions.

Ask this question to learn more about the role: can you walk me through the monthly OASAS statistics workflow and how the office coordinates with the business office on patient billing?