Omni Customer Devt Exec, Petbarn/GX

JobsCloseBy Editorial Insights

Hill’s Pet Nutrition, a Colgate-Palmolive company, seeks an Omni Customer Development Executive for Petbarn & GX in Sydney. This full-time onsite role is hybrid with a minimum of 3 days in the office, progressing to Mon-Thu, and partners with the CDM to own planning, omni-channel execution, and KPIs across Petbarn digital and stores, with up to 20% travel. You’ll blend analytics and commercial thinking to forecast demand, drive activation online and in-store, manage trade spend and inventory strategies, and translate agreements into actionable tools. Requirements: Bachelor’s degree and 2+ years in pet, grocery, pharmacy or indie retail sales; intermediate Excel/G-Suite and data presentation; pet industry preferred. To apply, tailor your CV to show ownership, cross-functional collaboration, data-driven wins, and omni-channel fluency.

Hiring Manager: Matt Seckold
TA Partner: Varsha Bhatia
Salary Grade Range: 10 - 11
Employee Referral: $1,000.00 Australian Dollar
No Relocation Assistance Offered
 

Title: Omni Customer Development Executive | Petbarn & GX

Location: Sydney

Hill’s is on the hunt for energetic go-getters who are ready to make the world a better place for pets and people alike!

About Us: Hill’s Pet Nutrition - A Colgate-Palmolive Company

We are not just a company; we’re a global family that dreams big! We are Hill’s - an innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are crafting a world where pets thrive through top-notch nutrition where their pet parents smile with glee.

Our Purpose? Transforming the lives of millions of pets through groundbreaking innovation, outstanding nutrition, and committed people.

Our culture? Built from valuing diversity, sustainability and inclusion which is rooted in our core values of being Caring, Courageous  and Inclusive. Employees are rewarded by rich career development and experiences.

We pride ourselves on our work life balance, our focus on delivering high ethical standards and our dedication to developing our employees. With many local benefits such as Summer Hours, Live Better activities and Product Parcels.

Full Time role based in our Sydney CBD Office. Hybrid working flexible minimum 3 days in office; evolving to fixed 4 days (Monday to Thursday)

Travel - Up to 20%

Role Summary/Purpose:

We are seeking an ardent self-starter with a strong appetite to learn and grow in one of the world's leading Pet Nutrition businesses. Home of the #1 Vet recommended Pet Nutrition brand in Australia, Hill’s Pet Nutrition combines nearly 100 years of science to deliver optimal nutrition to millions of Pets worldwide every year. You will be sitting within our high-growth Customer Development Team, helping steer the strategy on a pivotal account & working with multiple internal & external stakeholders. You won't just be executing a playbook; you will be taking real ownership, learning P&L management, mastering omni-demand generation and bringing new ideas to life with creative & commercially sound thinking. You will work closely with the Customer Development Manager to collaboratively grow Your account, establishing, executing and measuring joint KPIs to help spread more Hill’s food into bowls around Australia. 

This position requires a commercially savvy enthusiast who brings data curiosity, an entrepreneurial mindset, strong relationship building & genuine interest in growing everyday. 

Key Responsibilities:

• Plan Excellence: Act as the team’s operational anchor, managing the execution of the promotional and operational plans across all Petbarn digital platforms and physical storefronts.

• Team-Based Forecasting: Work alongside the CDM, the customer, and our supply chain team to contribute to an accurate, cross-functional demand forecast within ATLAS, ensuring our products are always in stock and available online and on-shelf.

• Omnichannel Execution Support: Work across internal and external teams to drive best-in-class execution. Help sync online visibility (search, content optimization) with brick-and-mortar mechanics (displays, campaigns, and new product introductions) so the brand wins seamlessly across the entire Petbarn ecosystem.

• Frontline Field Partnership: Partner with our field sales teams by translating corporate Petbarn agreements into high-impact, actionable activation toolkits—inspiring flawless 6P execution, stock pressure, and brand consistency on the ground.

• Shared Relationship Engagement: Support the CDM in actively engaging with customer contacts at Petbarn, helping to build strong, long-term relationships and ensuring our joint growth initiatives are perfectly aligned with customer objectives.

• Team Insights & Data Curiosity: Bring a highly analytical, curious approach to portal scan data, digital trends, Tableau, and Profitero. Look beyond standard reporting to provide the account team with actionable insights on shopper behavior, while assisting the CDM with Profit & Loss (P&L) data analysis to help optimize overall performance.

• Commercial Support & Ownership: Take ownership of vital commercial moving pieces, including managing promotional submissions, navigating trade spend accruals, utilizing ROI margin calculators, and executing inventory clearance strategies for obsolete or short-dated stock.

Who we are looking for:

• Omnichannel Thinker: Understand how online retail dynamics and physical brick-and-mortar storefront execution connect to create a seamless shopper conversion experience.

• Ownership & Team Player: Highly curious, you thrive in taking total ownership of your business area while actively celebrating, collaborating, and sharing success to drive mutual team wins.

• Relationship Builder: Passionate about building trusted, collaborative partnerships with both internal cross-functional squads and external customer stakeholders to unlock mutual, sustainable growth.

• Collaborative Partner: Comfortable managing in a fast-paced environment, connecting the dots between CD, Marketing, and Supply Chain to build strong customer plans.

Required Qualifications:

• Bachelor’s Degree 

• 2+ years sales or category experience in Pet Speciality, Grocery, Pharmacy or Independent Retail channels

• Intermediate G-Suite or Excel Skills & confidence presenting data beyond descriptional analysis

• Pet industry background highly regarded

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Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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