Venue Assistant

JobsCloseBy Editorial Insights

UNSW is hiring a full-time Venue Assistant in Sydney to deliver front-of-house services, manage guest experience, and oversee venue presentation and furniture setup for meetings and events, with shifts that cover mornings, evenings, weekdays and weekends. You will coordinate with cleaning, security and on-site suppliers, resolve on-site queries, brief crews, administer requests via UNSW platforms, and assist with basic AV and stock control while supporting the Venue Operations Manager. The ideal candidate demonstrates high levels of customer service, clear communication, problem solving and likely experience in hospitality, venues or events. Be ready for extensive pre-employment checks and tailor your application to show concrete examples of teamwork, safety awareness, and how you embody UNSW values and the Code of Conduct.

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. Ranked among the top 50 universities globally, we attract the highest potential students from Australia and around the world. Our researchers tackle the biggest economic, business, and social challenges with partners around the world.

Position Summary:

The role is responsible for front of house duties, client and guest experience, venue presentation and oversight of furniture and venue setups required for the delivery of meetings and events within Venue and Event Services managed spaces. Normal hours of work will include morning, evenings, weekdays, and weekends on a designated basis determined by event bookings.

This role will:

• Provide front-of-house services within Venue and Event Services managed spaces including, delivering onsite venue booking requirements, client liaison and guest experience.
• Collaborate with service providers (cleaning, security) and onsite supplier coordination to ensure client booking requirements are met and venue presentation standards are maintained.
• Assist clients with on-site queries, solve operational problems and follow venue processes and procedures.
• Follow instructions provided by Venue Operations Manager, oversee crew tasks and complete end of shift documentation.
• Provide guidance for Crew and Crew Supervisor, through clear verbal briefs based on documentation provided, ensuring assigned tasks are executed on time and to standard.
• Administer requests via UNSW platforms and book all onsite venue services including cleaning, security, loading dock and venue maintenance requests.
• Setup furniture for meetings, events, and classes, ensuring room layout is as per documented brief and venues are well presented.
• Assist with basic AV support.
• Support with venue operations stock control, inventory coordination (linen), and storeroom coordination.
• Support Venue Operations Manager with basic administration; including crew briefs, documentation and project support as required.
• Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.
• Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.

A person engaged is generally expected to have the following skills and experience:

• High level of customer service.
• Good verbal and written communication skills.
• Ability to solve problems following learnt procedures.
• Experience within hospitality, venues, or events industry desirable.

Pre-Employment Checks

Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the following checks:- 

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

If you have any questions relates to this advertisement, please reach out to Venues and Events team at [email protected].

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