Operational Key Account Manager
CMA CGMCEVA Logistics, part of CMA CGM, is looking for an Operational Key Account Manager to join its London team. The role is onsite and focused on the Aerospace sector, overseeing air and ocean freight services for key customers. If you enjoy owning complex accounts, coordinating across functional teams, and delivering measurable service gains, this could be a solid fit.
CEVA Logistics operates in 170+ countries with more than 110,000 employees across around 1,500 sites and is regarded as a top five global 3PL. The company emphasises growth, learning, and continuous improvement, and it invites you to contribute to a culture that values collaboration and practical problem solving.
If you thrive when you’re connecting operations, commercial aims, and customer needs, and you want to help shape service delivery for high-stakes aerospace shipments, you’ll likely feel at home here.
Keeping the aerospace accounts running smoothly, from London to the network
You will own the operational performance for assigned aerospace customers, ensuring services align with agreed KPIs and contractual requirements. As the main escalation point for customer and supplier queries, you’ll drive fast, effective resolution while keeping service levels on track. You will also supervise data quality and reporting to ensure performance insights are reliable and actionable.
On the commercial side, you’ll contribute to RFQs and work closely with Account Managers, Tender Management, and Pricing teams to capture customer needs, explore new traffic opportunities, and keep rate cards accurate. You’ll coordinate with operations across the network to ensure customer SOPs are clearly understood and consistently followed, maintaining high standards wherever the account touches the business. You’ll also manage the end-to-end delivery of customer service, making sure every department involved stays aligned.
A core part of the role is supporting customer business reviews, monthly, quarterly, and annual, by presenting operational performance, spotting improvement opportunities, and helping shape future strategy. You’ll drive continuous improvement by identifying routing, process, and supplier optimisation opportunities and run internal workshops to enhance service capability in line with customer and market needs.
What you need to bring to the table
To thrive in this role, you should bring solid experience in freight forwarding or logistics operations, with hands-on exposure to air and ocean freight and a good grasp of managing customer accounts. You should be able to steer operational performance using KPIs and push for service improvements in a customer-focused setting. Experience with aerospace customers or regulated industries would be highly advantageous.
Stakeholder management is essential, since you’ll interact with customers, internal teams, suppliers, and senior leadership. You should be comfortable handling escalations, influencing outcomes, and building long-term relationships. Commercial awareness to support pricing activities, identify growth opportunities, and contribute to ongoing improvements is important. A proactive, analytical, and solution-oriented mindset, plus strong communication skills and the ability to juggle multiple priorities in a fast-paced environment, will help you succeed.
Rewards, benefits and practical details
CEVA offers a benefits package that includes a competitive annual leave entitlement with a holiday buy scheme, a pension and life assurance, and access to an employee benefits platform with discounts on gym memberships and vouchers for a broad range of retail, travel, and hospitality brands. The role is full-time and onsite in London. Candidates should expect to undergo the necessary right-to-work checks for the UK and Ireland.
Advice for applicants
Lead your resume with your aerospace or regulated-industry logistics experience, and make sure you spotlight your work with air and ocean freight and your track record with customer accounts.
Clearly demonstrate how you’ve managed operational performance through KPIs and delivered concrete service improvements for customers, including any escalation-handling successes you’ve led and the cross-functional teams you coordinated.
Prepare a concise example of a continuous-improvement initiative you’ve driven in routing, processes, or supplier performance, and describe the outcomes in terms of service quality and efficiency gains.
Think of a sharp question to ask about how SOPs are aligned across locations and what metrics the team uses to measure operational performance during business reviews. Aiming your question here shows you’re focused on practical, scalable improvements.