Operations Administrator (12-Month Contract) – Richmond Hill, ON (Hybrid)

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Cansel is hiring an Operations Administrator for a 12-month contract in Richmond Hill with hybrid in-office and remote work, reporting to the National Operations Manager. This role supports daily operations, drives process improvements, monitors open orders, and communicates ETAs and backorders to customers, while processing RMAs and DOAs, correcting invoices, and backing Sales, Customer Success, and accounting activities. You will maintain accurate master data and recurring billings and help ensure on-time order fulfillment. Requirements include at least three years in customer service and administration, experience with SAP or another ERP and Salesforce or CRM, excellent communication and multitasking skills, strong attention to detail, and English French bilingual ability. To apply, tailor your resume with measurable efficiency gains, highlight cross department collaboration, initiative, reliability, and relevant industry experience.

Operations Administrator (12-Month Contract) – Richmond Hill, ON (Hybrid)

Who We Are

Cansel helps clients capture, transform, and manage data, leading to increased field-to-finish efficiency and profitability.

Position Summary

Cansel is a unique, dynamic, and fast-growing company. We are seeking a highly motivated and service-oriented individual who is not afraid to take initiative.

We are currently seeking an Operations Administrator for a 12-month contract position based in Richmond Hill, Ontario. Reporting to the National Operations Manager, this role plays a key part in supporting daily operations and ensuring the efficient delivery of internal and customer-facing processes.

This is a hybrid position requiring a combination of in-office and remote work.

In This Role, You Will...

• Develop expertise in Cansel's processes and assist with process improvement initiatives.
• Identify opportunities to increase operational efficiency.
• Ensure company processes are followed consistently.
• Monitor open order reports and coordinate with internal departments to support timely order fulfillment.
• Communicate order status, ETAs, and backorder information to customers.
• Process RMA requests and DOA returns.
• Process invoice corrections as required.
• Support Sales in achieving excellent order fulfillment.
• Assist with accounting-related activities, including dispute resolution and investigations.
• Provide tracking information and proof of delivery to customers and internal teams.
• Provide backup support to the Customer Success Team during absences.
• Maintain recurring contract billings and service agreements.
• Ensure customer and account information remains accurate and up to date.

About You

We are looking for an energetic and organized individual who thrives in a team environment and can work with minimal supervision.

Qualifications:

• Experience with SAP or a comparable ERP system.
• Experience with Salesforce or a comparable CRM platform.
• Strong communication, customer service, and telephone skills.
• Ability to prioritize, multitask, and work effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Self-motivated with the ability to take initiative.
• Ability to build positive working relationships across departments.
• Minimum three years of customer service and administrative experience.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Demonstrated employment stability and reliability.
• Bilingual in English and French.

Bonus Points

• Experience in the wide-format printing, land surveying, geospatial, or civil engineering industries.

Compensation

• $50,000 - $55,000 annually, commensurate with experience.

Equal Opportunity Employer

Cansel is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, age, or any other protected characteristic.