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Carma is hiring an Operations Capability Lead on a fixed term, full-time basis in Sydney to design and implement learning frameworks, career pathways and leadership programs for the Inspection & Reconditioning Centre. You will own onboarding, competency development and cross-functional coordination with Buying, Delivery, CX and Workshop teams, while ensuring pre-sale compliance and accurate data using Redbook and Glass's. The ideal candidate brings proven experience in Learning or Organizational Development, a track record building competency frameworks, strong project management and stakeholder influence. To apply, tailor your CV to show end-to-end capability design with measurable outcomes, provide leadership coaching examples, and demonstrate fit with Carma's collaborative, growth-focused culture. Onsite in Sydney is required.

Operations Capability Lead | Fixed Term Contract

Department: People Experience

Employment Type: Fixed Term - Full Time

Location: Sydney

Reporting To: Rachel Russell

Description

What you'll be doing:

• Own pre sale compliance from start to finish, making sure every vehicle meets internal policy and regulatory requirements
• Run detailed compliance checks including recalls, manufacturer contact, service history reviews and ASIC checks
• Work closely with Buyers to keep everything moving on time and nothing falling behind
• Keep vehicle keys, logbooks and documents secure, organised and audit ready at all times
• Act as the central coordination point for the Buying team, keeping communication flowing and everyone on the same page
• Enter and verify vehicle data using Redbook and Glass’s with strong attention to detail and zero guesswork
• Support the wider team with customer service and phone based coordination when needed
• Work closely with Delivery, CX, Registrations and Workshop teams to make sure handover processes run smoothly
• Jump in to support sourcing activities when required, including picking up the phone and chasing key details

About you:

• Experience in Learning & Development, Operational Capability, Organisational Development or Workforce Capability
•  Proven experience designing competency frameworks, structured learning pathways and capability programs 
•  Experience supporting operational teams within manufacturing, logistics, automotive, warehousing or similar frontline environments 
•  Strong understanding of workforce capability, succession planning and internal talent development 
•  Confident coaching leaders and influencing stakeholders across multiple levels of an organisation 
•  Excellent project management and organisational skills with the ability to manage multiple initiatives simultaneously 
•  Strong analytical skills with experience interpreting workforce data and measuring learning outcomes 
•  Excellent written and verbal communication skills with the ability to engage both operational and corporate stakeholders 
•  Highly organised with exceptional attention to detail and a continuous improvement mindset 
•  Comfortable working with Microsoft Office and learning or workforce management systems 
•  Qualifications in Learning & Development, Human Resources, Organisational Development or a related discipline are highly regarded

What's in it for you?

• Join one of Australia's fastest-growing automotive businesses and help shape how our operational teams learn, develop and grow
•  Build programs that create real career pathways and future leaders across the business 
•  Work alongside passionate operational and People teams in a collaborative, high-growth environment where your ideas genuinely make an impact 
•  Our open-plan office comes fuelled with fresh coffee, a snack stash for any craving, and Friday rooftop drinks to keep your energy in the fast lane! 
•  Sweet perks because, well, we're a car business—enjoy discounts on Carma cars, parts, and NRMA cover to rev up your ride!