Operations Director - N.E. Clinics
NMC HealthcareJobsCloseBy Editorial Insights
An Operations Director for N.E. Clinics at NMC Healthcare in Dubai leads the development and execution of an operational strategy that drives sustainable growth while delivering safe, high quality care. The role oversees hospital operations across clinical services, finance, HR and admin, with accountability for EBITDA, budgeting, compliance, patient experience and staff development, while building stakeholder relationships and guiding clinical governance. Ideal candidate has a Master’s in healthcare administration or MBA, 10+ years in UAE healthcare, and proven P&L leadership; apply with a CV that highlights EBITDA gains, cost optimization, physician recruitment and measurable patient experience improvements. Include a concise cover letter linking your experience to UAE healthcare and the NE clinics strategy.
Summary
To develop and implement an operational strategy aligned with business objectives and drive sustainably growth and development of the cluster in line with the strategic direction of the company.
Key Accountabilities
To lead and manage the team
To drive sustainable business development and growth
To build sustainable and productive stakeholder relationships with internal and external clients
To consistently provide effective and efficient operational and financial management
To actively support and provide leadership to the clinical management team to ensure that clinical standards are adhered to and continuously improved
To guide and monitor high level patient experience processes and outcomes
Specific Responsibilities for this Role
Develop and execute strategic plans to drive hospital performance and growth.
Ensure the hospital operates efficiently, safely, and profitably while delivering high-quality care.
Oversee and manage all aspects of hospital operations including clinical services, finance, HR, procurement, support services, and administration.
Drive initiatives to achieve and exceed EBITDA targets in line with business objectives.
Monitor and improve operational KPIs, patient satisfaction, and service delivery standards.
Lead annual budgeting, forecasting, and cost optimisation efforts.
Establish and enforce internal policies, protocols, and regulatory compliance standards.
Ensure recruitment, onboarding, training, and retention of competent staff across functions.
Promote a high-performance culture by coaching leaders, conducting performance reviews, and enabling staff development.
Regularly review financial, clinical, and operational reports and recommend action plans to Regional SVP.
Address risks and resolve complex issues related to operations, workforce, quality, or market competition.
Uphold health and safety standards in all hospital functions.
Ensure collaboration with physicians, medical staff, and corporate functions to meet business and clinical goals.
Demonstrate an understanding of the UAE regulatory healthcare framework
Demonstrate a strong understanding and the correct application of business metrics, governance and risk management
Demonstrate an understanding of the importance of clinical matters and health and safety principles
Demonstrate a strong commercial awareness
Sound knowledge of revenue cycle management and processes
To create and continuously maintain an enabling environment where people can develop and grow – establish a high performance management team
To ensure that performance management indicators are in place for the management team
Conduct and document annual performance conversations
Identify and develop high potential talent for future succession
Facilitate, develop, monitor and continuously update operational strategy for business development
Identify potential feasible new services, motivate and implement effectively on approval
Optimise existing service lines according to market needs and opportunities
Continuous improvement of infrastructure and assets
Pro-actively facilitate the recruitment and selection of physicians and independent doctors
Analyse referral patterns and engage with stakeholders (internally and externally) to ensure a strong referral basis is established
Continuous feedback and required consultation with corporate office to ensure that the strategic direction is supported
Facilitate the implementation of community development programs with the applicable internal support services e.g. network marketing, marketing etc. and relevant external service providers
Ensure that all operational functions, practices and processes are optimised and aligned with strategic initiatives
Timeously compile capital and operational budgets; manage, monitor and address variances
Ensure a healthy balance between cost management and expected quality standards to ensure clinical value is not compromised
Proactively anticipate risks and address effectively
Detailed analysis of audit and risk reports and corrective action taken as soon as possible
Actively support clinical initiatives, for example antibiotic stewardship, infection prevention and control etc.
Ensure that Clinical Committee activities are arranged and facilitated in a manner that would support continuous improvement of clinical outcomes
Take accountability for and support the management of adverse events
Accurately analyse data from different sources to ensure processes that support a good patient experience are optimised
Co-ordinate relevant interventions to improve the patient experience
Summary
To develop and implement an operational strategy aligned with business objectives and drive sustainably growth and development of the cluster in line with the strategic direction of the company.
Key Accountabilities
To lead and manage the team
To drive sustainable business development and growth
To build sustainable and productive stakeholder relationships with internal and external clients
To consistently provide effective and efficient operational and financial management
To actively support and provide leadership to the clinical management team to ensure that clinical standards are adhered to and continuously improved
To guide and monitor high level patient experience processes and outcomes
Specific Responsibilities for this Role
Develop and execute strategic plans to drive hospital performance and growth.
Ensure the hospital operates efficiently, safely, and profitably while delivering high-quality care.
Oversee and manage all aspects of hospital operations including clinical services, finance, HR, procurement, support services, and administration.
Drive initiatives to achieve and exceed EBITDA targets in line with business objectives.
Monitor and improve operational KPIs, patient satisfaction, and service delivery standards.
Lead annual budgeting, forecasting, and cost optimisation efforts.
Establish and enforce internal policies, protocols, and regulatory compliance standards.
Ensure recruitment, onboarding, training, and retention of competent staff across functions.
Promote a high-performance culture by coaching leaders, conducting performance reviews, and enabling staff development.
Regularly review financial, clinical, and operational reports and recommend action plans to Regional SVP.
Address risks and resolve complex issues related to operations, workforce, quality, or market competition.
Uphold health and safety standards in all hospital functions.
Ensure collaboration with physicians, medical staff, and corporate functions to meet business and clinical goals.
Demonstrate an understanding of the UAE regulatory healthcare framework
Demonstrate a strong understanding and the correct application of business metrics, governance and risk management
Demonstrate an understanding of the importance of clinical matters and health and safety principles
Demonstrate a strong commercial awareness
Sound knowledge of revenue cycle management and processes
To create and continuously maintain an enabling environment where people can develop and grow – establish a high performance management team
To ensure that performance management indicators are in place for the management team
Conduct and document annual performance conversations
Identify and develop high potential talent for future succession
Facilitate, develop, monitor and continuously update operational strategy for business development
Identify potential feasible new services, motivate and implement effectively on approval
Optimise existing service lines according to market needs and opportunities
Continuous improvement of infrastructure and assets
Pro-actively facilitate the recruitment and selection of physicians and independent doctors
Analyse referral patterns and engage with stakeholders (internally and externally) to ensure a strong referral basis is established
Continuous feedback and required consultation with corporate office to ensure that the strategic direction is supported
Facilitate the implementation of community development programs with the applicable internal support services e.g. network marketing, marketing etc. and relevant external service providers
Ensure that all operational functions, practices and processes are optimised and aligned with strategic initiatives
Timeously compile capital and operational budgets; manage, monitor and address variances
Ensure a healthy balance between cost management and expected quality standards to ensure clinical value is not compromised
Proactively anticipate risks and address effectively
Detailed analysis of audit and risk reports and corrective action taken as soon as possible
Actively support clinical initiatives, for example antibiotic stewardship, infection prevention and control etc.
Ensure that Clinical Committee activities are arranged and facilitated in a manner that would support continuous improvement of clinical outcomes
Take accountability for and support the management of adverse events
Accurately analyse data from different sources to ensure processes that support a good patient experience are optimised
Co-ordinate relevant interventions to improve the patient experience
Minimum Qualification & Experiences
Master’s degree in healthcare administration, Business Administration, or related field.
10+ years’ experience in relevant role of healthcare experience in UAE will be an advantage
Competencies
Leadership
Level
- Manage and lead people
- Expand and develop the business
- Drive operational excellence
- Persuading and influencing
- Innovative Thinking
- Strategic Thinking
- Analytical Thinking
- Judgement and decision making
- Multitasking & Detail-oriented
Proficient