Operations Manager

JobsCloseBy Editorial Insights

Novotel Wolverhampton seeks a hands-on Operations Manager to lead the hotel’s departments, uphold brand standards, and deliver exceptional guest experiences while acting for the General Manager in their absence. You will empower staff to manage feedback, drive improvements via RPS analysis, run daily and weekly ops meetings, maximise upselling, support preventative maintenance, and champion HR with inductions, reviews and development plans. Ideal candidates have about two years in a fast paced hotel role, with HOD experience preferred, and must be able to work evenings and weekends and prove UK work eligibility. Submit a CV with measurable guest satisfaction, safety results and people development; highlight leadership, flexibility and inclusion. Benefits include free parking, uniform, meals, and two bonus breaks after probation.

Company Description

The Novotel Wolverhampton which is part of Fairview Hotels portfolio of hotels due to internal promotion has the opportunity for an experienced Operations Manager to join the team . We are a modern 132 room hotel in the city centre, just a short walk from Wolverhampton train centre and excellent road links via the M6 and M54.

We are a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. 

Fairview Hotels can offer the following benefits:

Free parking, Uniform, Meal whilst on duty

Two Bonus breaks each year following the successful passing of our probation period.

Job Description

This is a hands on role and requires flexibility to work shifts to suit the business needs, including evenings and weekends. Responsible for the Operational Heads of Department and reporting to the General Manager. You will ensure brand and company standards are maintained. Ensure guest expectations are anticipated and exceeded. You will act on behalf of the General Manager in their absence.

Key accountabilities include:

• Empower and train staff to manage guest feedback and complaints effectively.
• Drive improvement through RPS  analysis.
• Lead daily and weekly operational meetings.
• Monitor and drive departmental sales and maximise upselling opportunities
• Support preventative maintenance
• Ensure fair, professional handling of employee relations, being the Hotels HR Champion
• Conduct inductions, probation reviews, 1:1s, and annual appraisals.
• Plan personal and team development with a focus on performance improvement.
• Attend all H&S, fire, and food safety training and ensuring external audits are exceeded 
• Abide by relevant legislation, including Health & Safety at Work Act 1974 and COSHH guidelines.

Qualifications

2 years previous experience in a similar fast paced role is ideal.

Previous HOD experience preferable within the Hotel Industry.

Additional Information

You must be eligible and be able to prove your eligibility to work within the UK
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.