Operations Transformation Senior Manager

Why PwC?  

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health —giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.  

Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.  
  

What you’ll do:  

Program and Project Management 

• Manage the delivery and commercial performance of large-scale, complex operations transformation programs. 

• Manage engagement economics — budgets, margins, resourcing, and forecasting — with accountability for engagement profitability (e.g., margin growth targets). 

Diagnostics, Insights & Advisory 

• Deliver complex diagnostics, process analysis, and insight generation. 

• Ensure deliverables reflect rigorous analysis and are positioned to influence executive and Board-level decision-making. 

Operating Model & Strategy Leadership 

• Drive the design and implementation of enterprise-wide target operating models, ensuring alignment with client's broader corporate strategy. 

• Shape client strategy and transformation roadmaps, advising on sequencing, investment prioritization, and organizational readiness. 

Executive Communication & Client Relationship Ownership 

• Drive the development of executive-ready deliverables, board papers, and presentations; and support presentations to senior client leadership. 

• Build long-term, trusted relationships that generate repeat business and expand the firm's footprint within client organizations. 

People Leadership & Practice Development 

• Lead, mentor, and develop Managers and broader team members, fostering a high-performing, inclusive team culture. 

• Own career development and progression planning for direct reports; provide structured feedback and sponsorship. 

• Contribute to practice-building activities — capability development, methodology/IP creation, recruiting, and team growth. 

• Role-model PwC Leadership Standards and actively coach others in applying them. 

Stakeholder Management & Data-Driven Decision-Making 

• Partner with senior stakeholders across client and internal teams to embed data-driven decision-making and AI into strategic choices. 

• Navigate complex, multi-stakeholder environments, managing competing priorities and building consensus at the executive level. 

Business Development & Growth 

• Support business development efforts — driving proposal development, shaping statements of work, and leading pitch presentations to prospective clients. 

• Support new business opportunities, including account expansion and cross-service line collaboration. 

Change Management & Sustained Adoption 

• Set the strategic approach for change management and adoption across large, complex transformation programs. 

• Ensure robust stakeholder engagement, communication strategies, and post-implementation support structures are embedded and sustained. 

• Champion organizational change readiness and long-term benefit realization with client leadership. 

What we’re looking for:  

• Proven experience in management consulting, operations transformation, or process improvement, with a proven track record of leading complex engagements 

• Demonstrated success leading end-to-end process diagnostic engagements 

• Strong commercial acumen, including proposal writing, SOW development, and consulting engagement management 

• Strong analytical and diagnostic capability, with the ability to translate data into strategic insight. 

• Highly developed executive-level slide design and storytelling skills (PowerPoint) 

• Excellent verbal communication and presentation skills, with demonstrated ability to influence senior stakeholders 

• Experience leading cross-functional teams and managing project budgets 

• Workshop facilitation experience across operational and executive audiences 

• Proficiency with relevant AI and productivity tools (e.g., ChatGPT/Claude, Copilot) to enhance delivery efficiency. 

• Ability to maintain 100% compliance with firm policies, ethics, and risk protocols 

• Bonus if you have practical experience in the Energy, Utilities and Mining sector and/or hands-on experience with process mining tools (Signavio, UiPath Process Gold, Apromore, or equivalent) 

Don't meet every requirement? We encourage you to apply. We value all forms of experience that may be transferrable and relevant.  

What you’ll gain:  

• Leadership development programs and executive coaching designed to help you inspire teams and accelerate your career growth. 

• A culture valuing diverse perspectives, empowering leaders to drive innovation and collaboration, learn more about our commitment to Inclusion and Diversity and  First Nations Prosperity  

• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life 

• Flexibility means trusting you to choose when, where, and how you work, balancing what’s best for you, your team, and your clients to grow and thrive together 

• Being part of a community united by purpose, delivering impact that reaches clients, communities, and the future you’re shaping 

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.  

Ready to grow here and go further? Join PwC Australia as a Operations Transformation Senior Manager and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.  

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic and to maintaining a safe, respectful workplace for everyone. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.   

We welcome applications from individuals seeking part-time arrangements.

No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications directly from individuals.