Overnight Front Office All Rounder

JobsCloseBy Editorial Insights

Accor’s Overnight Front Office All-Rounder at Novotel Sydney Darling Harbour is a pivotal night operation role blending check-ins, guest queries, overnight room service, night audit, and cross-department support to ensure seamless experiences in Darling Harbour. You’ll provide warm service, manage reservations, reconcile daily transactions, and uphold security during overnight hours, with a rotating roster including weekends and public holidays. Ideal applicants bring front office or customer service experience, strong communication, problem solving, and the ability to work independently; Opera knowledge is a plus. To apply, tailor your resume to overnight duties and audit tasks, share guest recovery examples, demonstrate your Heartist ethos, confirm availability, and mention any adjustments you may need, as Accor champions diversity and offers benefits across brands.

Company Description

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

Centrally located in the vibrant Darling Harbour precinct, Novotel Sydney Darling Harbour are flagship hotels within the Accor network. With 525 guest rooms overlooking the stunning harbour and Sydney skyline, our hotels are known for their quality, simplicity, and genuine Heartist® hospitality.

Job Description

We are seeking a dedicated and enthusiastic Overnight Front Office All-Rounder to join our dynamic team. This is a key role that ensures smooth overnight operations, delivering exceptional guest experiences and supporting various hotel functions.

• Provide warm and professional service to all guests during the overnight shift.
• Assist with check-ins, check-outs, and other front desk operations.
• Handle guest inquiries, requests, and concerns efficiently.
• Assist with the preparation, delivery, and clearing of overnight room service orders, ensuring timely service, clean service areas, and prompt response to guest requests.
• Conduct night audit duties, including reconciling daily transactions.
• Maintain security standards and perform regular safety checks.
• Support other departments as needed to ensure seamless operations.

Qualifications

• Previous experience in a similar front office or customer service role is preferred.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and handle overnight responsibilities.
• Knowledge of hotel systems (e.g., Opera) is an advantage.
• Flexibility to work on a rotating roster, including weekends and public holidays.

Additional Information

Our commitment to Diversity & Inclusion:

• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Benefits Your Way:

• The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
• Terrific working environment in the beautiful Darling Harbour precinct
• Discounted Accommodation and F&B in Accor hotels worldwide