Parts Counter Attendant

Cleveland Brothers Equipment Co., Inc., the largest Cat dealer across Pennsylvania, northern West Virginia and western Maryland, is hiring a Parts Counter Attendant to join its Turbotville, PA operation. The role is full-time and onsite, a stable home for someone who wants to build a career in parts and service. This is a good fit for a self-starter who enjoys a busy, team-based environment and values long-term opportunity with a well-established company.

In this position, you’ll be a key contact in the parts department, handling customer questions on parts, issuing items to shop mechanics, and placing orders for Caterpillar and allied parts. You’ll use parts databases to look up items and research back-orders, and you may review customer credit status as part of the workflow. It’s a hands-on role that supports technicians and customers alike, so a practical mindset and steady approach matter.

The company is rooted in a long history and a broad footprint, with 29 locations and more than 75 years in business. Cleveland Brothers positions itself as a stable, growth-minded employer with room to advance across locations and divisions, while giving you the chance to work with a wide range of equipment and parts in a trusted, regional Cat dealer.

What you’ll do day to day in the counter

On a typical day you’ll manage incoming questions about parts, guide customers to the right components, and ensure shop teams get the parts they need promptly. You’ll also handle ordering for Caterpillar and related parts and navigate data systems to locate items, verify back-orders, and keep credit checks handy as part of the sales process. Your work will tie together customer service, inventory control, and coordination with service staff to keep projects moving smoothly.

The essentials you’ll bring

Here's what the team is looking for in a candidate, along with a note on a desirable extra:

• Solid mechanical sense and hands-on comfort with equipment and parts
• Familiarity with the Caterpillar product line or a similar parts catalog
• Strong customer-service skills and the ability to communicate clearly with customers and technicians
• Comfort with computers and comfortable typing speed needed to navigate systems
• Ability to learn new software and systems quickly

Nice-to-have: technical school training, military schooling, or relevant hands-on experience that demonstrates your ability to work in a parts-focused role.

Pay, benefits and practical details

Compensation is listed as $22.00 - $25.00/hour. The benefits package is described as market-leading and starts from day one, including medical, dental, vision, life insurance, a 401(k) match, short- and long-term disability, a health savings account, paid time off, and a profit-sharing plan. The position is full-time and onsite in Turbotville, PA, with the company highlighting advancement opportunities across its 29 locations. Cleveland Brothers has a long-standing presence in the industry, having been established many decades ago, and they emphasize stability as part of joining the team.

Cleveland Brothers follows equal opportunity practices in employment decisions, considering applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Advice for applicants

Lead your resume with the parts-focused experience and the hands-on or mechanical work you’ve done, especially anything that involved parts lookup, inventory, or supporting technicians. Mention specific systems you’ve used to look up parts, any CAT-related product lines you’re familiar with, and examples of how you helped customers find what they needed quickly.

Show you can prove the must-haves by pointing to concrete examples: a time you assisted a customer with a parts question, used a database to locate back-ordered items, or checked a customer’s credit status as part of placing an order. If you’ve helped a shop mechanic get parts on a tight schedule, notes on the outcome will land well here.

Prepare to discuss how you learn new systems in an interview. The role calls for the ability to pick up new software or databases and apply them to real-world parts questions, so have a story ready about a time you picked up new tech and leveraged it to improve accuracy or speed.

Consider asking a precise question about growth: with 29 locations, what pathways exist to move up within the parts organization or into other divisions? This shows you’re thinking about a long-term fit with the company and not just the current opening.