Rental Coordinator

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, is seeking a Rental Coordinator to join the team onsite in Ephrata, PA. This full-time position is a good fit for a motivated self-starter who wants to work at the intersection of customer care, contract administration and cross‑location collaboration. With 29 locations and a history stretching back to 1948, the company offers stability and room to grow.

In this onsite role, you’ll support both rental and sales teams, coordinating the life cycle of each inquiry from initial contact to delivery. You’ll balance answering calls, confirming equipment availability, and guiding customers through equipment specs and safety considerations. You’ll initiate and maintain rental contracts, gather the information needed for credit approval, process payments, and ensure the fleet is rental-ready across locations.

The position invites a detail-focused, service-minded professional who can work smoothly with service, transportation and insurance providers. If you enjoy contributing across the rental lifecycle and across a network of locations, this could be a strong match for you.

A day in the life at the rental desk

You’ll handle incoming rental and sales inquiries and keep a clear log so the team stays in sync. You’ll assess what a customer needs, check equipment availability, and present viable options that fit their schedule and budget.

You’ll help customers understand equipment specifications, safety concerns and proper usage, then move rental contracts through to completion while gathering the information the credit department needs to approve terms. Payment processing will include CAT Access and credit card transactions as required.

Coordination with service departments helps ensure the fleet is ready, and you’ll work with the transportation group on rental deliveries and call-offs. You’ll also obtain proof of required insurance from customers and lend support to other Rental Coordinators and sales staff to maximize rental inventory across the company, taking on other duties as the supervisor assigns.

What you’ll need to succeed

• Strong organization and meticulous attention to detail, with the ability to manage multiple tasks and hit deadlines
• Knowledge of equipment product lines
• Solid problem-solving and clear communication skills
• Flexible, cooperative teamwork across all departments and locations
• Familiarity with current company policies and procedures
• Basic keyboard and computer skills, including proficiency with Lotus Notes and DBSI
• Ability to work overtime and travel when required

Nice-to-haves

These extras could help you stand out in the process.

• Experience coordinating across multiple locations to maximize rental inventory utilization
• Background in a rental or equipment dealership setting with cross‑department collaboration

Pay, benefits and practical details

Compensation runs at $21.00 to $23.00 per hour for this full-time, on-site role in Ephrata, PA.

The benefits package includes medical, dental and vision coverage, life insurance, a 401(k) match, short- and long-term disability, a health savings account, paid time off and a profit-sharing plan.

Overtime and travel may be required to support operations across the company’s locations.

Tips for applicants

Lead your resume with your relevant rental operations experience, emphasizing any contracts you’ve initiated and managed, how you handled payments, and how you kept customers informed from start to finish.

Give concrete examples that prove the must‑haves: show how you stay organized, your familiarity with equipment lines, and your history of solving problems and communicating clearly. If you’ve used Lotus Notes or DBSI, call that out with a specific project or outcome.

Be ready to talk about overtime and travel you’ve handled, and describe a scenario where you coordinated with service, transportation and insurance to complete a rental delivery on a tight deadline.

When you get to interview, ask how rental inventory is managed across the network of 29 locations and how success is measured in this role.