Parts operation specialist

Diemen Full-time Production / Manufacturing / Processing - Automobile sales and services

Responsibilities

Job Purpose The Parts Operation Specialist is responsible for supporting the after-sales parts business, ensuring new markets access and proper supply and availability for existing markets, contributing to a good quality and sustainable growth in parts business of Xpeng. Help to achieve and maintain service partner and customer satisfaction in the after-sales sector. Key Responsibilities Sales Order Management: - Support the order-to-cash process for spare parts - Follow up on orders, VOR orders, urgent orders and back-orders to ensure timely deliveries - Customer consulting for order/delivery status - Perform data analysis on sales order overview and parts logistics plus reporting - Harmonize the parts availabilities with Xpeng headquarter in China, especially for new markets and new car models for the EU Systems and Customer Service: - Act as first contact person of the markets for parts business - Establish regular communication mechanisms with markets to promptly gather market demands and feedback on market issues, providing information input to help the parts team optimize policies and processes. - Provide information and resolve parts concerns for dealers and service providers - Organizational support with training activities, materials, language settings - Assist countries and internal staff with system operating questions, billing and administration - Support with order returns, cancellations, and other spare parts related inquiries - Parts policy and procedures communication and explanation to the markets.

Qualifications

Required Qualifications and Skills - Bachelor’s degree in business administration or related field - Proficiency in MS Office, especially Excel and PowerPoint - Analytical and problem-solving skills, good communication - Fluency in English; additional language skills (e.g., Chinese) are advantageous - Experience in the automotive aftersales as well as the EV-market - Willingness to travel if needed within Europe to support service centers, customers and service providers.