Parts Operation Specialist - EU
XPENGJobsCloseBy Editorial Insights
XPENG is seeking a Parts Operation Specialist for the EU in Amsterdam, full-time and onsite, to support After Sales and Parts in shaping the EU Go-To-Market for parts and services and to lay the groundwork for standards, processes and analytics. Responsibilities include managing the order-to-cash cycle, tracking backorders, harmonizing EU parts availability with HQ in China, and delivering actionable insights, plus technical support, catalog management and pricing input. English is required; Chinese is advantageous. Ideal candidates have a business degree, strong Excel, EV aftersales experience and willingness to travel in Europe. To apply, tailor your resume to show inventory improvements, pricing wins and cross functional collaboration, quantify impact where possible, and include a concise cover letter linking your background to XPENGs EU strategy.
Parts Operation Specialist - EUAmsterdamFull-timeProduction / Manufacturing / Processing - Automobile sales and servicesResponsibilitiesKey Responsibilities - Assist After Sales Department, Parts, Technical and Area Manager in all aspects regarding the Go-To-Market strategy for parts, accessories and related services. - Support the groundwork for the EU After Sales with regard to standards, processes, interaction, systems, analytics, reporting with main focus on parts but also related areas. Inventory and Order Management: - Support the order-to-cash process for spare parts - Follow up on orders and backorders to ensure timely deliveries - Harmonize the parts availabilities with Xpeng headquarter in China, especially for new markets and new car models for the EU - Perform data analyses on order overview and parts logistics plus reporting Technical Support, Catalog, Systems and Customer Service: - Provide information and resolve parts concerns for dealers and service providers - Organizational support with training activities, materials, language settings - Assist countries and internal staff with system operating questions, billing and administration - Support with order returns, cancellations, and other spare parts related inquiries - Liaise with Xpeng HQ China on EU specifics of spare parts catalog and utilize and optimize parts management systems and tools Pricing, Reporting and Analysis - Support pricing strategies for optimal market penetration - Prepare reports and suggestions for improvements of parts and accessoriesQualificationsRequired Qualifications and Skills - Bachelor's degree in Business Administration or related field - Proficiency in MS Office, especially Excel and PowerPoint - Analytical and problem-solving skills, good communication - Fluency in English; additional language skills (e.g., Chinese) are advantageous - Experience in the automotive aftersales as well as the EV-market - Willingness to travel if needed within Europe to support service centers, customers and service providers.Apply