Patient Experience Intern

JobsCloseBy Editorial Insights

Eucalyptus is offering a 12-week onsite Operations Internship in NSW that places you at the heart of patient experience while collaborating with Operations, Commercial and Growth teams. You’ll combine frontline customer service with hands-on process work, from onboarding and ongoing engagement to testing new initiatives and analyzing patient feedback. They want early-career problem-solvers who communicate clearly, think structurally, stay proactive, and move quickly in a fast-paced environment. When applying, tailor your resume to show customer-facing experience, project delivery, data interpretation, and a bias toward action. Demonstrate willingness to learn across functions, confirm your availability to start immediately, and mention any reasonable adjustments you may need. Note the team uses AI-assisted tools in recruitment, but all decisions are made by real people.

About the role (What you’ll be doing)

We’re looking for an Operations Intern to join the team and work across operations initiatives. This is an 12-week paid internship, with an immediate start.

This is a customer service role but with exposure to the operational side as well. You’ll be focused on supporting patients as well as Operations, Commercial, and Growth teams to support high-impact projects that improve patient experience and strengthen the retention of our patients.

You’ll be given meaningful responsibility from the start and trusted to think clearly, move quickly, and execute to a high standard.

Your work may span a mix of:

Testing & Rolling out new initiatives:

• Speaking with patients over the phone + emails
• Support initiatives that improve the end-to-end patient experience, from onboarding through ongoing engagement
• Analyse patient data and feedback to identify friction points and areas for improvement
• Support our Operations Team in rolling out successful initiatives to our support teams

About you (Who you are)

This role is suited to someone early in their career who demonstrates strong problem-solving ability, clear communication, and a bias toward action.

You’re likely someone who:

• Enjoys working with customers
• Curious, proactive, and eager to learn by doing
• Thinks in a structured way and enjoys solving ambiguous problems
• Communicates clearly and confidently
• Thrives in fast-paced, high-accountability environments

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in Australia?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where well-being matters - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.