Patient Services Officer

JobsCloseBy Editorial Insights

Epworth Geelong is hiring for part-time and casual Patient Services Officers based in Waurn Ponds. In this fast paced role you will respond to enquiries, process elective and emergency bookings, and provide general admin including precise data entry, all within the Theatre Bookings team on a five day rotating roster. Success hinges on clear communication, superb attention to detail, a strong customer service mindset and the ability to prioritise under pressure. To stand out, highlight relevant administration or healthcare experience, comfort with health fund checks, solid computer skills, and a track record of adapting to health systems. Demonstrate flexibility with shifts, teamwork, and a concise cover letter tying your strengths to Epworth’s values. Apply with CV and cover letter to [email protected].

Company Description

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

We have exciting part-time and casual opportunities available based in Epworth Geelong, Waurn Ponds.  In this role, you will be responsible for:

• Responding promptly and professionally to enquiries and requests
• Processing elective and emergency patient bookings
• Providing general administrative support, including accurate data entry

This position is ideal for someone with strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Theatre Bookings at Geelong is open Monday to Friday from 0730 hrs to 1800 hrs, and you will need to be flexible to work a 5-day rotating roster. You will be part of the Theatre Bookings team and report to the Theatre Utilisation Manager.

You will make an impact by:

• Having excellent communication skills
• Exceptional attention to detail
• A strong customer service focus
• The ability to prioritise in a timely and accurate manner
• An ability to cope under pressure and make informed decisions according to hospital needs

To be successful in this role:

Your well-developed administration, customer service and people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills, you can prioritise effectively to manage multiple requirements.  Previous administration experience in the health care sector, medical or health fund industry would be advantageous but is not essential.

You will have:

• Administration experience gained within a service industry
• Experience with, or knowledge of health fund checks and requirements desirable but not essential
• The ability to work a variety of shifts across the weekly roster
• Strong computer literacy
• Experience in IPM or similar health systems software will be advantageous

Position Description          Inherent Requirements

We will review applications as we receive them.

Epworth Geelong

Epworth Geelong, located adjacent to Deakin University’s Medical School in Waurn Ponds, is developing an environment of world-class health care and education to meet the needs of the expanding population of Geelong and South West Victoria.  It features contemporary design, cutting-edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services.

Our Peri-operative environment consists of 9 Operating Theatres including a Hybrid Theatre, Cath Lab and 2 endoscopy suites. Located all on the one level we have the Operating Theatre, Cath Lab, ICU and Day Surgery allowing excellent patient flow and best patient care. As there is an increased demand for the excellence Epworth Geelong provide to its patients and VMO’s, our operating theatres are continuing to expand. 

Additional Information

Why Join Epworth?

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

At Epworth, we care.

We care about our patients and we care about our people.  We care about keeping everyone safe.  We care about valuing and empowering our people, and growing careers.  And we care about giving our people support and flexibility to thrive, and contribute to our communities.

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

Enquire/ Apply

Sound interesting? To apply, click the I'm Interested button to attach your CV and cover letter.

For more information, refer to the attached position description or contact [email protected] or phone (03) 9426 0606.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.