Payment Resolutions & Billing Administrator
FibrusFibrus is looking for a Payment Resolutions & Billing Administrator to join its team in Dargan. This full-time, onsite role reports to the Payment Resolutions Manager and Billing Manager and sits within the Payment Resolutions and Billing teams. The aim is to administer billing for customer accounts while following debt recovery and prevention procedures to minimise bad debt. The right candidate will need to adapt to different customer situations with empathy, balance policy requirements and the ability to negotiate arrears. It’s a chance to build a real career as the company grows and implements new systems.
Because every customer case can differ, you’ll wear multiple hats, handling accurate financial transactions, generating payment links, and driving timely collections through email and SMS outreach. The role calls for a self-starter who can handle shifting priorities while maintaining high-quality work. It’s also a chance to grow with a company that values collaboration, development support, and private healthcare.
Fibrus positions itself as a people-first business, focused on collaboration, growth and flexibility. They invest in colleagues by offering benefits that support both personal life and professional development, including private healthcare. The environment aims to be supportive and inclusive as the company expands.
Billing and debt resolution in practice
In your day-to-day, you’ll manage the billing of customer accounts and apply debt recovery and prevention processes to keep arrears in check, while staying mindful of vulnerable customers and Ofcom regulations.
You’ll generate payment links to enable payments, chase overdue amounts via email and text, and negotiate workable payment plans until accounts reach closure. You’ll also handle the processing of payments and allocations, and monitor Direct Debit cancellations or failures so issues are resolved quickly.
You'll maintain accurate records, ensuring data integrity within the systems and complying with GDPR. You may also issue customer email and SMS campaigns. The role requires you to juggle changing priorities within tight deadlines while keeping output quality high, and you should be comfortable adapting to new systems as they come online.
What the role needs from you
- At least one year of administrative experience handling customer information
- Experience using Dynamics 365 CRM and BillingBooth
- Proficiency with Microsoft Office, especially Excel
- Strong analytical and numerical abilities
- Confidence to communicate assertively in professional settings
Nice-to-haves
- Credit control experience is desirable
Benefits and practical details
The role is full-time and onsite in Dargan. Fibrus promotes a people-first culture with an emphasis on collaboration, growth and flexibility. The company invests in its people, offering private healthcare and professional development support, along with an inclusive environment where everyone is welcome.
Tips to help you apply for this role
Put your year of admin experience handling customer information at the top of your resume, and include a line about how you ensure data accuracy and GDPR compliance in everyday tasks.
Show evidence of the must-have tools in your background: working with Dynamics 365 CRM and BillingBooth, and any Excel-driven data work that demonstrates numeric and analytical skills.
Be ready to discuss how you’ve handled sensitive debt conversations with customers, including negotiating payment plans and managing direct debit issues, while keeping policy and regulatory considerations in mind.
Ask a targeted question about the rollout of new systems and day-to-day duties: for example, what payment channels you’ll manage (payment links, email, SMS) and how the team handles changes when new systems are introduced.