Personal Care and Services Concierge

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Infinite Aged Care is hiring a Personal Care and Services Concierge for its Knoxfield home, a full-time onsite role reporting to the General Manager. You will welcome new residents, oversee the Additional Services and HELF programs, and provide social and emotional support while consistently exceeding care expectations. The role collaborates with clinical, admissions, sales and finance teams to smooth transitions, manages inquiries by phone and email, and acts as the primary liaison for residents and families. To succeed, showcase warm interpersonal skills, empathy, and a track record with high-volume inquiries plus CRM and MS Office. Prefer aged care or healthcare relationship management and Monday to Friday availability; pre-employment checks required. Benefits include wellness programs, discounts, and training.

Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & Victoria. Boasting over 30 years’ experience in the sector!! With its operational head office located on the Gold Coast and over 2,000 employees nationally our company’s core mission is to #MakeAgedCareGreat for all our residents, their families, our employees and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures and best in class operations every day!

The Role

We have an exciting and fast paced opportunity to join the Infinite Operational team in the role of Personal Care and Services Concierge at our Knoxfield Care Home!

This role plays a pivotal role in delivering exceptional care and support services to all residents. This position is responsible for implementing Infinite Care's welcome process, overseeing the on-site execution and management of the Additional Services/HELF programs, ensuring social and emotional support is provided to all residents as well as ensuring that both initial and ongoing resident care and service needs are consistently surpassed.

This is a permanent full time position reporting directly to our General Manager in our beautiful and brand-new Aged Care Home in Knoxfield, Victoria. Residential Aged Care Facilities - Our Locations | Infinite Care

This includes:

• Working with our clinical, sales, admissions, and finance teams to ensure a smooth transition for our new residents.
• Managing enquiries, both via email and phone, in a timely and empathetic manner.
• Liaise with customers and our facilities to schedule or conduct onsite tours.
• Help support new residents and their families settle into the facility through being the Infinite Respite Champion and using relevant supporting tools to deliver an amazing experience
• Serving as a primary liaison for residents and their families for a smooth transition into aged care as well as ongoing support.

About You:

• Strong interpersonal and communication skills, with the ability to connect with residents, families, and team members effectively.
• Empathy, compassion, and a genuine interest in supporting the needs of elderly individuals.
• Experience in responding to a high-volume of enquiries.
• Experience working with different CRM systems.
• Proficiency in using CRM software, Microsoft Office, and other relevant tools.
• Proven experience in sales, business development, and/or relationship management, preferably in the aged care or healthcare industry.
• Available for a full-time role Monday to Friday.

What’s in it for you!

• Newly launched Infinite Fitness and wellbeing benefits.
• Food, Clothing, Electrical and other services employee discounts via our external partner called Flare.
• FREE and confidential Employee wellbeing, financial counselling, mental health and life coaching via our Employee Assistance Program.
• FREE Online company and industry mandatory training which enables you to perform your roles quickly and competently.
• FREE On-the-job technical training with an emphasis on Career progression and development opportunities.
• Ability to earn referral payments via our internal employment promotions program. 

Come join us to deliver on our purpose of Making Aged Care Great!!

As part of being an Infinite Aged care employee you will be required to complete pre-employment checks and show proof of working rights in Australia.