Product Manager
LendableJobsCloseBy Editorial Insights
Lendable is seeking a strategic, data-driven Product Manager to own the systems, tooling and workflows that power Operations across a profitable unicorn. You will partner with the Head of Product and COO to design and deliver automated experiences that handle 80%+ of customer interactions while keeping service and regulatory standards high. Essential: 3+ years in Product management (5+ for Senior PM), hands-on AI automation and data analysis skills, and a proven delivery track record across cross-functional initiatives. You’ll lead with Engineering, Data, Risk, Compliance and Ops, and be adept at stakeholder management and clear communication. When applying, highlight measurable impact, AI tooling you’ve built, and why London with hybrid work fits you.
About Lendable
Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:
One of the UK’s newest unicorns with a team of just over 700 people
Among the fastest-growing tech companies in the UK
Profitable since 2017
Backed by top investors including Balderton Capital and Goldman Sachs
Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.
Join us if you want to
Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting
The role
We’re looking for a strategic and data-driven Product Manager to join our dynamic product team in one of Europe’s only profitable Unicorns.
You will drive product strategy across Lendable’s global Operations function, working closely with our Head of Product and COO. You will take broad ownership of the systems, tooling, and workflows that enable our Operations teams to define how our frontline and back office ops teams run efficiently and compliantly at scale, and embed the use of AI in a responsible way.
Our core aim is to maximise the number of active accounts each of our full time employees in our Ops function can look after, and we are aiming to automate >80% of all customer interactions using AI agents. In this role, you will partner closely with product, operations, engineering, data, and support teams to design and implement automated experiences that deliver effective automation, whilst maintaining excellent customer service.
We’re looking for someone who combines strong strategic thinking with hands-on delivery, and who is excited to champion AI as a core capability across Operations. This is a high-responsibility role with significant strategic visibility, where you’ll play a key role in shaping the long-term roadmap for how Operations at Lendable evolves.
What you’ll do
Drive efficiency automation across Operations
Support Head of Product with defining and delivering the roadmap to automate >80% of customer interactions across chat, email, and voice
Design scalable AI-powered servicing journeys that improve resolution rates, QA scores, and customer outcomes
Lead the evolution from proof-of-concept AI tools to robust, production-grade systems
Identify and solve bottlenecks across Complaints, Fraud & Financial Crime, QA, and servicing workflows
Improve agent tooling, data visibility, and workflow design to maximise productivity and quality
Lead Cross-Functional Transformation
Manage large, high-impact projects across Product, Engineering, Data, Risk, Compliance and Operations
Align stakeholders on strategy, trade-offs and delivery plans
Balance automation gains with regulatory robustness and customer service quality
Build Responsible, High-Quality AI Systems
Analyse customer journeys, call flows and behavioural data to identify high-impact automation and deflection opportunities
Monitor AI performance and implement robust feedback loops to improve reliability and safety
Evaluate unintended consequences of automation and proactively mitigate customer and regulatory risk
Ensure all AI deployment adheres to regulatory requirements and best practices
Upskill operational teams in how AI systems work and how to use them effectively
Embed a culture of experimentation, data-driven iteration, and continuous optimisation
What We’re Looking For
Essential experience
Product management experience: 3+ years building products, platforms or internal tools; 5+ years for a Senior PM. We’re open to title depending on experience.
AI fluency: Hands-on experience automating workflows using the latest AI tools (e.g. with n8n, Zapier, Claude Code, scripts, or similar).
Data-driven: Strong analytical skills; comfortable with Excel/Sheets and ideally some SQL. You use data to prioritise, validate and iterate.
Delivery excellence: Proven track record of owning and delivering complex, cross-functional product initiatives
Ops experience (preferred): Experience with scaling customer support or operational functions in a similar environment to Lendable
Core capabilities
Bias for action: You move fast, ship early, and iterate based on feedback instead of waiting for perfect information.
Operational excellence: Strong prioritisation skills; you can say “no” and keep the team focused on high-impact work.
Stakeholder management: Track record working with non-technical teams (Finance, HR, Legal, Compliance, Operations) and translating their needs into robust solutions.
Communication & influence: You can explain complex workflows simply, adjust your communication to your audience, and bring people along on the journey.
Problem solving: You relish untangling messy processes and breaking complex problems into small, shippable chunks.
Life at Lendable
The opportunity to scale up one of the world’s most successful fintech companies.
Best-in-class compensation, including equity.
You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas.
Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.
We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance
We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London
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