Production Manager

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SGS Australia is seeking a Production Manager to lead our onsite laboratory operations in Alexandria, NSW, overseeing Organics, Inorganics, Metals, Asbestos, Technical Services, Sample Receipt and Customer Service. You will manage daily production flow, rostering and resource allocation, ensure effective communication across sections, and maintain quality systems aligned with NATA and ISO/IEC 17025. You will mentor staff, drive Lean and 5S improvements, support budgeting and cost control, and build client relationships to meet targets. To apply, tailor your resume to show a science degree and proven production scheduling in a commercial lab, demonstrated team leadership, quality management knowledge, and concrete process improvements, plus alignment with SGS values and RAP.

Company Description

SGS Australia is a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy of over 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,400 employees across Australia. We are accredited by NATA and ISO 9001, ensuring our services meet both Australian and international standards.

Job Description

Are you a dynamic leader with a passion for laboratory operations and team management? Join our high-performing laboratory team as a Production Manager, where you’ll oversee all aspects of production and customer service, ensuring accurate results, timely delivery, and continuous process improvement.

In this role, you will supervise and coordinate laboratory operations across multiple sections including Organics, Inorganics, Metals, Asbestos, Technical Services, Sample Receipt, and Customer Service. You’ll lead a dedicated team, drive efficiency, and build strong client relationships while maintaining the highest standards of quality and compliance.

Key Responsibilities:

• Manage daily production workflow, rostering, and resource allocation.
• Oversee laboratory operations across all sections and ensure smooth communication.
• Build and maintain strong client relationships, ensuring service contracts are delivered.
• Monitor job progress and proactively communicate delays or issues.
• Maintain quality systems in line with NATA and ISO/IEC 17025 standards.
• Assist Laboratory Manager with equipment maintenance and operational efficiency.
• Mentor and develop staff, implement training programs, and conduct performance reviews.
• Support budget compliance and assist in controlling operational costs.
• Collaborate with internal teams to meet KPIs for service delivery.
• Address client queries promptly and ensure high satisfaction levels.
• Implement Lean and 5S initiatives to reduce waste and optimise processes.

Qualifications

To succeed in this role, you will have: 

• A degree in Science or equivalent tertiary education.
• Experience in commercial laboratory production scheduling.
• Proven experience in managing a successful team.
• Knowledge of quality management systems and NATA accreditation.
• Strong commitment to occupational health and safety.

This is a fantastic opportunity to take the lead in a fast-paced, high-quality laboratory environment and make a real impact. If you are ready to drive operational excellence, develop your team, and deliver exceptional service to clients, we want to hear from you!

Additional Information

WHY WORK FOR SGS?

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS. 

•    As a company, we have embraced the shift to flexible work
•    Sustainability is embedded in our culture and the way we do business
•    Paid parental leave
•    Paid time for volunteering day and blood donations
•    Corporate health & wellbeing offers
•    Ongoing learning & development 
•    Career development opportunities (Nationally and Globally)
•    SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU

SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.