Quality Analyst

JobsCloseBy Editorial Insights

Quality Analyst at Hato Hone St John is a data driven, evidence based role in the Integrated Operations Centre, based in Auckland or Christchurch, with Monday to Friday onsite work supporting Primary Triage and Dispatch. You’ll analyse audits and performance data to spot trends, identify opportunities for training, process, and system improvements, and partner with IOC leaders and wider stakeholders to drive meaningful change. Essentials are an EMD-Q qualification (or working towards it) and current Emergency Medical Dispatcher experience, plus ideally three years in a quality or analytics role; you’ll need strong analytical chops, clear written and verbal communication, and proven stakeholder relationship skills. To apply, tailor your CV and cover letter to show concrete data driven outcomes, highlight your EMD credentials, and submit by 22 July 2026; for a confidential chat contact Jess McKenzie.

Company Description

Ko wai mātou - About us: 

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day. 

Job Description

He aha te tūranga - About the role:   

Our Systems and Support team is growing, and we’re looking for two Quality Analysts to join our Integrated Operations Centre (IOC) based in either our Auckland or Christchurch office. Working Monday to Friday, you’ll support continued delivery of excellent service to patients.

As a Quality Analyst, you’ll use data from reviews and audits to identify trends, analyse performance, and provide insights across Primary Triage and Dispatch. You’ll recognise consistent high performance while identifying opportunities to enhance training, processes, systems, and individual performance. You may also be responsible for conducting targeted reviews and focused audits to support quality improvement initiatives.

With a strong focus on evidence-based solutions and data-driven decision making, you’ll collaborate with the Quality team, IOC leaders, and wider organisation stakeholders to support meaningful improvements and enhance the service we deliver to our communities.

Qualifications

Ko wai koe - About you:  

To be successful in this role, you’ll bring:

• An EMD-Q qualification or be working towards one (essential).
• Current qualification and experience as an Emergency Medical Dispatcher (EMD) (essential).
• Ideally, three years’ experience in a trending, quality, or analyst-focused role.
• Strong analytical skills, with the ability to interpret information, identify trends, analyse complex issues, and develop practical solutions.
• Experience conducting detailed reviews, examinations, and investigations into complex matters.
• Excellent verbal and written communication, organisational, and time management skills.
• Confidence using technology and systems, including Microsoft Office products (Word, Excel, Access), CAD, AQUA, and ProQA.
• Strong attention to detail and the ability to maintain accuracy while managing competing priorities.
• The ability to work independently with minimal supervision, while also contributing effectively as part of a team.
• A proactive approach to improving customer and stakeholder outcomes, addressing concerns, and identifying opportunities for improvement.
• Strong relationship-building and advocacy skills, with the ability to engage effectively with internal and external stakeholders.
• A commitment to respecting and valuing diverse needs, perspectives, and cultures.

Additional Information

Me pēhea te tuku tono - How to apply 

Click “I’m interested” before applications close on 22 July 2026.

For further information, please contact Jess McKenzie, Recruitment Advisor, on 09 526 0528 ext: 8095 or [email protected] for a confidential discussion.

 
At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs. 

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.  

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process. 

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.