Quick Service Restaurants (QSR) Lead - Eataly Sherway Gardens

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Eataly Sherway Gardens in Toronto is seeking a QSR Lead to supervise the day-to-day operations of fast service counters such as coffee, pastries, gelato and grab-and-go meals. You’ll lead and mentor team members, manage inventory and purchasing, handle transactions and scheduling, uphold health and safety standards, and resolve guest incidents, reporting to the Store Operations Manager. Requirements include 2+ years of lead or supervisory experience in food service, strong math and cash handling, excellent communication and problem-solving skills, and knowledge of coffee and Italian cuisine is a plus; ability to lift up to 50 pounds and stand for long periods, with a flexible schedule including evenings, weekends and holidays. Compensation starts at CAD 20/hour plus tips, with benefits like medical, dental, vision, PTO, RRSP, bonuses and employee meals. To apply, tailor your resume to highlight leadership, hospitality, training, inventory control and guest recovery, and include concrete examples of coaching a team and improving service.

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the Store Operations Manager and Assistant Store Operations Manager; supervises QSR Sales Associates and Baristas.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the Store Operations Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned

Qualifications

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Qualifications

• High school graduate or equivalent; post-secondary degree preferred
• 2+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Compensation

• Compensation for this role starts at CAD $20.00 hourly, plus tips
• This position has been posted to fill a current vacancy

Additional Information

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!