Reception Team Leader

JobsCloseBy Editorial Insights

Accor’s Adagio London Brentford is looking for a Reception Team Leader to guide and support the Reception and F&B teams, help run front office and F&B operations hands on, and shape positive guest experiences from arrival to farewell. The role emphasizes guest relations, attention to guests needing special care, cross department communication and duty manager shifts, with a focus on achieving targets and motivating the team. A background in 4 to 5 star hotel reception is required. In return you’ll join a high energy, fun team and enjoy benefits such as free nights, 50% restaurant discounts, global rates, development programs and wellbeing support. To apply, tailor your CV to demonstrate leadership, guest service excellence, problem solving, and evidence of delivering results; show you’re onsite in Brentford, and highlight collaboration across departments.

Company Description

Our mission at Adagio London Brentford is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Various development programs
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

Provide guidance and support to the Reception and F&B team, helping them to achieve their potential and accomplish overall departmental objectives.

Assist in effectively running the front office and F&B operations with a hands-on approach.

Help guests and create positive experiences.

Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

Maintain strong working relationships and communicate with all departments.

Work duty manager shifts as and when required.

Focus on achieving the targets, motivating the team.

Handling various challenges 

Qualifications

previous Reception experience in 4 - 5 star hotels is required for this role

Additional Information

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.