Receptionist

JobsCloseBy Editorial Insights

White Hart Hotel, a distinguished four-star property, seeks a poised Hotel Receptionist for a full-time onsite role. You will be at the heart of the guest journey, delivering a seamless experience from arrival to departure, with duties including warm welcome, check-in/out, reservations, payments, and coordinating with housekeeping and management while resolving guest concerns with discretion. The ideal candidate has luxury hotel or high-end service experience, impeccable communication, presentation, and organization, fluent with PMS and standard office software; calm, adaptable, and flexible for weekend shifts. We offer competitive remuneration, a supportive team, ongoing luxury hospitality training, and staff benefits. To apply, tailor your CV to show guest-first service and brand alignment with concrete examples.

The White Hart Hotel is a distinguished four-star property renowned for exceptional service, attention to detail, and an elevated guest experience. We are seeking a poised, professional, and service-driven Hotel Receptionist to represent our brand and deliver an outstanding first impression to every guest.

The Role

As a Hotel Receptionist, you will be at the heart of the guest journey, ensuring a seamless, efficient, and personalised experience from arrival to departure. You will uphold the highest standards of hospitality while demonstrating discretion, professionalism, and genuine care.

Key Responsibilities

• Providing warm, polished welcome and professional service to all guests
• Managing check-in and check-out procedures with accuracy and efficiency
• Handling reservations, guest enquiries, telephone and email correspondence
• Processing payments and maintaining precise guest and financial records
• Coordinating closely with housekeeping and Hotel management to ensure smooth daily operations
• Anticipating guest needs and resolving concerns with tact, discretion, and confidence

About You

• Previous experience in a luxury hotel or high-end customer service environment is preferred
• Impeccable communication and interpersonal skills
• Well-presented, organised, and detail-oriented
• Confident using hotel property management systems and standard office software
• Calm, professional, and adaptable in a fast-paced environment
• Flexible to work shifts, including weekends and public holidays

What We Offer

• Competitive remuneration
• A supportive and professional team environment
• Ongoing training and development within a luxury hospitality setting
• Staff benefits and discounts, where applicable