Receptionist

JobsCloseBy Editorial Insights

Novotel & Ibis Auckland Ellerslie is seeking a full-time on-site receptionist to warmly welcome guests, manage check-in and check-out, handle payments, upsell hotel facilities, safeguard guest property and promote the Accor loyalty program while collaborating with all departments. The ideal candidate will have exceptional communication, strong organization and initiative; reservations experience is a plus, and familiarity with Opera Cloud or similar PMS is preferred but not required. A flexible roster including mornings, evenings, weekends and public holidays is essential. Benefits include development opportunities, staff rates, inclusive culture, EAP, time in lieu and weekly pay. Apply by tailoring your resume to highlight guest service impact, upselling results, and PMS experience, and confirming NZ work eligibility.

Company Description

Novotel & Ibis Auckland Ellerslie is a bustling property just 15 minutes from the Auckland CBD which hosts a variety of guests.  We offer exceptional food and beverage options, multiple conference spaces, and 247 contemporary guest rooms, all designed to provide an unforgettable experience.

Job Description

• Welcome and assist guests, building strong relationships.
• Manage check-in/out, payments, and guest details accurately.
• Promote hotel facilities, actively upselling to maximize occupancy and revenue.
• Safeguard guest property with proper documentation.
• Promote Accor loyalty programs to enhance guest satisfaction and brand loyalty.
• Work collaboratively with all departments for smooth operations.

Qualifications

• Exceptional communication skills: written, verbal, and non-verbal.
• Highly organized with strong attention to detail and ability to take initiative.
• Previous experience in Reservations is an advantage.
• Familiarity with Opera Cloud, TARS Database, or similar PMS preferred but not required.
• Flexible availability for a rotating roster, including mornings, evenings, weekends, and public holidays.

Additional Information

Benefits:

• Opportunities for further development and worldwide career progression
• Staff & Friends/Family rates at Accor hotels worldwide
• Diverse and inclusive work culture
• EAP Services +  Flexible Rosters + Time in Lieu
• Supportive & Inclusive Leadership + Collaborative & Respectful Management
• Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform

Applicants must be legally entitled to work in New Zealand. You must be either a New Zealand Citizen, Permanent Resident or hold a current and open work visa with at least 12 months until expiry.