Receptionist/Administration Officer (Gr2) - headspace

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This role combines medical reception and administration across Bayside Health headspace services, with two sites at Elsternwick and Syndal and options for 2x part time or 1x full time through to April 2027. You’ll be the first contact for young people and families, manage appointment systems and medical records, and support Allied Health staff while applying Medicare billing, GP software (Zedmed), and Microsoft Office tools. Key requirements include proven medical reception experience, Australian working rights, a Victorian Working with Children Check, and influenza vaccination. To strengthen your application, tailor your resume to highlight GP software and Medicare billing, cite youth health experience, and include a concise cover letter. Apply online by 6 March 2026 11pm AEDT; contact Steph Zotti for details.

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• 2 x Part-time or 1 x Full-time position to April 2027
• Based across Elsternwick and Syndal sites
• Managers and Administrative Worker Grade 2 (YC89)
• Previous Medical receptionist experience a must!
• Be involved in an innovative youth mental health program that is making a real difference in the community!

About us

headspace offers a ‘one stop shop’ for young people aged 12 -25 and their families who may be experiencing mental health challenges. Providing an opportunity for young people to receive help early and promote a 'no wrong door' approach to supporting young people and their families through the provision of GPs, counsellors, Alcohol & other Drug workers and Vocational and Educational support.

Alfred Health is the lead agency for this program and offers the opportunity to work in a growing dynamic healthcare environment. 

What you’ll be doing

You will provide medical reception and administration duties to our friendly multidisciplinary team. Our office operates a Monday to Friday outpatient clinic for young people and their families requiring mental health support, so you will be their first point of contact upon arrival. 

When you're not assisting at reception, you may be providing administrative services to our Allied Health staff and co-located consultants to ensure the effective delivery of all administrative functions. You'll also be maintaining appointment systems, medical records and other database management, application of Microsoft office tools and file management. You may also be asked to provide administrative support to our other headspace sites as required.

About you

You'll bring your positive 'can-do' attitude and friendly, confidential customer service style, along with your previous extensive medical reception and administration experience. We'd also love it if you already have experience working with General Practice software (such as Zedmed), have been exposed to Medicare billing and know your way around the Microsoft Office suite. 

Before you become a part of our team, you'll have to complete/provide a valid Victorian Working with Children Check, complete a background check, have a current influenza vaccination and Australian working rights. 

Other benefits

• Portable long service leave from other public health services
• Great employment benefits as part of Alfred Care Group:
  Wellbeing initiatives, Salary Packaging & Novated Leasing through Maxxia, Flexible Heath Insurance coverage through HCF Health Insurance
• Located close to public transport and cafes

If this opportunity sounds like it is for you, click the APPLY button, include your resume and cover letter. 

For more information regarding the position please contact Steph Zotti (Practice Manager) on ph: 9076 7500

Closing date: 11pm AEDT, Friday 6th March 2026.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.