Receptionist/Concierge

Chartwell Retirement Residences is looking for a part-time Receptionist/Concierge to join one of its on-site teams in Collingwood, CA. This role puts you at the welcoming front of a residence, handling a mix of clerical tasks and light accounting while engaging warmly with residents, families and visitors. It’s a solid fit for someone who enjoys a busy desk, keeps details organized, and cares about creating a safe, comfortable place to call home for seniors.

The company emphasizes making people’s lives better through a supportive, inclusive culture that values residents and staff alike. This particular posting invites applicants who want to contribute to a warm, well-run community and who are comfortable handling confidential information with care.

If you thrive in a role that blends hospitality with practical administration, and you’re comfortable interacting with seniors and families in a calm, empathetic way, this could be a good match for you.

A day at the front desk

From the moment you arrive, you’ll mix greeting duties with everyday office work. You’ll welcome residents, families and visitors, respond to inquiries with warmth, answer phones, route messages, and manage mail to keep communication clear and timely. At the same time, you’ll help keep records accurate and up to date, supporting the billing cycle and handling tasks related to accounts payable and receivable, as well as daily bank deposits.

Beyond the clerical side, you’ll play a part in maintaining a safe, well-organized residence. That means following health, safety and confidentiality policies at all times and pitching in to ensure the front desk and entry areas stay secure and orderly.

What the role requires

• A high school diploma (or equivalent) is expected
• Experience in a receptionist, clerical or bookkeeping role helps you hit the ground running
• Proficiency with Microsoft Word and Excel and familiarity with common office systems
• Excellent communication and a strong sense of customer service
• Capacity to multitask, set priorities, and remain composed under pressure
• Comfortable engaging with seniors, their families and visitors in a warm, empathetic way
• Organized, self-motivated and able to work independently or as part of a team

Nice-to-haves

No extra qualifications beyond the items above are listed for this role.

Pay, benefits and practical details

The position is part-time and onsite in Collingwood, CA, with competitive compensation and benefits described for this role.

Candidates should be able to handle the physical and mental demands of the work, be prepared to respond to emergency situations, and satisfy background-check requirements where applicable (Criminal Background Check, VSS and TB Test).

Advice for applicants

Lead your resume with a concise summary that underscores your receptionist, clerical and/or bookkeeping experience, plus your ability to connect with seniors and families and your Word and Excel skills.

Back up every must-have with concrete examples from your past work, like how you processed invoices, handled deposits, kept files accurate, or managed a busy front desk while answering multiple inquiries.

During interviews, be ready to describe how you stay organized and calm when the desk is busy, how you protect confidentiality, and how you coordinate with care teams to keep operations running smoothly at the front desk.

Smart question to ask: what health, safety and confidentiality policies guide front-desk operations here, and what emergency procedures would I be expected to respond to on a typical shift?

How to apply

To apply, submit your materials through the standard platform. If you need accessibility assistance with the process, you can email [email protected] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.