Receptionist - UAEN - Al Ain British Academy Immediate Start

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Aldar Education is seeking a UAE National Receptionist for Al Ain British Academy in Abu Dhabi with immediate start, full-time onsite. The role is to act as a strong ambassador, delivering high quality customer service to families, visitors and staff while supporting admissions, attendance and clerical tasks. Key duties include greeting visitors, managing inquiries, maintaining attendance registers, assisting with MIS data, answering calls, and coordinating with the nurse and admissions team. Requirements: high school certificate or diploma, two years in a similar role, bilingual English/Arabic, strong IT and office skills. Apply through the portal with a cover letter, CV and two referees; UAE Nationals encouraged; safeguarding checks apply.

Key duties include: 

• Deliver high quality customer service to all visitors and staff, representing the Academy in a professional manner.
•  Greet visitors in a friendly and helpful manner. 
• Answer and respond to parent queries by imparting strong knowledge of key information about the Academy. 
• Offer guidance and assistance to parents on student registration and admissions process during the initial enquiry stage.
• Ensure attendance registers are accurately maintained and all children are accounted for on a daily basis. Confirming with class teacher on the daily attendance for their class.
• Completing class registers daily and recording details of late and absent students using Engage/relevant software. Accordingly, informing class teachers on absent students.
• Contacting families in order to verify reasons for absent pupils.
• Liaising with school nurse regarding medical absences.
• Provide general clerical/administrative support such as updating attendance registers, photocopying, filing, faxing, filling standard forms, and responding to routine correspondences.
• Undertake word-processing and other IT based tasks e.g., database entries, generating basic spreadsheets reports, internet research etc.
• Produce lists/information/data as required e.g. class lists, staff and student contact details.
• Sort and distribute mails and couriers.
• Attend and participate in relevant meetings as required. 
• Answer, screen and forward incoming phone calls to appropriate school representative in a courteous and professional manner by following our standard telephone etiquette/ protocol.
• Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms and brochures). 
• Provide basic and accurate information in-person and via phone/email.
• Assist Admissions team with in-bound and out-bound calls.
• Log admissions enquiries into the MIS database.
• Arrange transportation for visitors when required.
• Provide accurate and comprehensive information about the school, including the curriculum, education level and tuition fees, when required.
• Assist with tasks assigned as and when required by the School’s SLT team. 
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.

Qualifications:

Minimum Qualifications: High School Certificate/Diploma or Bachelor Degree.
Minimum Experience: Two years’ experience in a similar role.
 

Job Specific Knowledge & Skills:

• Proficient in operating PC, Photocopier, and various office machines.
• Proficient in Microsoft Office programs, and Outlook 365.
• Excellent communication skills in English and Arabic (written and oral).
• Customer focused role in the region.
• Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment.
• Excellent office management skills.
   

How to apply:

An application with a cover letter and CV including details of two referees should be made via the portal and careers site.

This job description is not all inclusive. Aldar Education reserves the right to amend this job description at any time.  We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are also mindful of our national development strategy and encourage UAE Nationals in their application at our company.

Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.