Recovery Coordinator

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Mission Australia is seeking a Recovery Coordinator for the Psychosocial Support Program in Tweed Heads, a full time onsite role on a contract until 30 June 2027 with a possible extension. You’ll work 38 hours per week, earning $94,472.36 per annum plus super and not for profit salary packaging, with the chance to make a meaningful difference supporting adults experiencing severe mental health challenges. The role focuses on recovery oriented, person centred support, helping clients navigate the NDIS, develop holistic recovery plans, conduct risk assessments, and build networks through outreach and community connections. Requirements include a relevant degree or qualification, experience in recovery planning and multidisciplinary coordination, strong communication, a full driver’s license, and clearances. Tips: tailor your resume to show measurable outcomes, highlight NDIS navigation and risk assessment, and apply promptly since applications are shortlisted as they come in.

• Contract until 30th June 2027 | Extension possible
• 38 Hours per week
• $94,472.36 per annum + Super + Not for Profit Salary Packaging
• Location: Tweed Heads NSW 2485
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

At Mission Australia, we walk alongside people on their recovery journey, offering hope, connection and practical support when it matters most.

As a Recovery Coordinator within our Psychosocial Support Program, you will play a vital role in empowering individuals with severe and persistent mental health issues to navigate their path toward independence and wellbeing. Supporting clients to access the services, build the networks and develop the confidence they need, you will help turn goals into meaningful outcomes, ensuring each person is supported with compassion, respect and perseverance at every step of their journey.

Your Key Responsibilities 

• Provide person-centred, recovery-oriented support to individuals experiencing mental health challenges, supporting them to achieve their personal goals
• Assist clients to navigate the NDIS application process, including preparation and evidence gathering
• Develop and implement holistic, strengths-based individual recovery plans with clients
• Conduct assessments including risk assessments and recognised tools to inform support planning
• Facilitate one-on-one and small group capacity building activities to strengthen independence and social connection
• Support clients to access services, build natural supports, and strengthen community and family connections
• Deliver outreach services while maintaining a strong focus on safety and risk management
• Build and maintain effective relationships with internal teams, service providers and community stakeholders
• Maintain accurate and timely case notes, reports and client records in line with programme requirements
• Contribute to programme delivery, continuous improvement and achievement of service KPIs

Requirements for Success 

With a significant background Mental Health, you will be confident in your case planning and assessment processes.  Other requirements include: 

• University Degree holder or a relevant Associate Diploma or certificate with relevant experience or other appropriate qualification/experience acceptable to Mission Australia.
• Demonstrated experience supporting individuals experiencing mental health challenges using a recovery-oriented, person-centred approach
• Experience conducting assessments, including risk assessments, and applying appropriate intervention strategies
• Demonstrated experience with facilitating multi- disciplinary coordinated planning where multiple providers work together to wrap - around service.
• Strong communication and interpersonal skills including the ability to build rapport and maintain relationships
• Sound written and verbal communication skills, including proficient administrative skills and use of technology (database, mobile devices).
• Full driver licence with no restrictions

 Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you