Regulatory Support Officer

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Regulatory Support Officer at Auckland Council's Albany hub is a permanent role in the Building Consent team with a hybrid option after training. You will provide end-to-end support for all consenting applications, deliver service to customers, ensure data accuracy, and manage invoicing and queries. The ideal candidate is system savvy, proficient with office software, and comfortable with databases, with strong written and verbal communication. Four or more years in business administration and customer service, plus experience with financial reconciliations and disputes, is required; knowledge of building legislation or SAP is a plus. Apply by 3 September 2026 via the PD link and demonstrate collaboration and commitment to diversity.

• Permanent, full-time position - Albany Hub
• Opportunity for personal development and professional career growth
• Hybrid working option available upon completion of training

He angitūtanga: The opportunity

Auckland Council’s Building Consent team is seeking a permanent, full‑time Regulatory Support Officer to join our Albany hub.

You will have the opportunity to use your solid organisational and administration skills to provide process support, ensuring the smooth running of our end-to-end consenting processes for our building consent department. This is a customer focused role that will allow you to be part of our hardworking and supportive team environment.

 
Our team strives to provide the best quality service possible to our customers. With a “can do” attitude there are real progression opportunities for you within the team and wider Auckland Council. This is a role that sits in a fast-paced environment, tight deadlines and working at pace delivering quality outcomes.
 
Day-to-day you could expect to work on:

• To provide end-to-end support for all consenting applications under the Building Consent umbrella. 
• Deliver high quality customer excellence to internal and external customers.
• Ensure the accuracy and consistency of regulatory consent data.
• Be responsible for handling all customer inquiries and complaints related to financial disputes, invoicing, and regulatory applications, to ensure satisfactory customer outcomes.

Please click HERE for a copy of the Position Description

He kōrero mōu: About you

To be successful in this role you will be system savvy, able to easily adapt to new technology, and have previous experience in administration. Your excellent communication skills will help you excel in this customer-focused role. A proactive nature along with your great attention to detail and understanding of Microsoft Office applications (Word, Excel, etc) will strengthen your application. Having a good understanding of building legislation and previous SAP experience would make your application stand out.
 
What we will be looking for:

• Excellent written and oral communication.
• Minimum 4 years of previous experience in a business administration and Customer Service role.
• Confidence around working with complex databases and information.
• Experience managing financial account reconciliations & Customer disputes.

Ngā āhuatanga kei a mātou: What we offer 

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

 
Together, we can create a Tāmaki Makaurau we can all be proud of. Tono Mai: Apply Now!

As part of our organisation, please view a range of our: Benefit

Applications close: 3 September 2026

The remuneration for this role is $62,192 - $62,000 per annum (Based on skills & experience)

Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.