Rentals Assistant - The Remarkables

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NZSki is seeking a Rentals Assistant at The Remarkables in Kawarau Falls, Otago, to greet guests, fit boots, skis, snowboards and clothing, verify fit and safety, perform basic repairs and keep the rental area tidy. This role demands strong customer focus, speed and teamwork and a love of snowsports; gear knowledge helps but training is provided and hours vary with the weather. You should engage guests during peak times and help other departments when needed. To apply, tailor your resume to frontline service, highlight any snowsports equipment experience, and show flexibility and reliability with a clear passion for the mountain lifestyle; separate applications may be needed for The Remarkables.

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Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let’s chat. Joining our crew is more than just working at a ski field - it’s a lifestyle, seasonal work is a rollercoaster but it’s one that creates lasting memories that you’ll talk about for a lifetime.
Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike. Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions. Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.


We all have one thing in common around here; a passion for snowsports, our mountains and creating memorable experiences for our guests. Our purpose is simple. Love it, live it, share it!

NZSki boasts one of the most modern and innovative rental fleets in the world comprising of the leading Head BYS system and the Burton LTR snowboards.

Our staff are an important part of our mountain's personalities and help us deliver on our purpose. The role of a Rentals Assistant is to provide our guests with a seamless service by assisting them onto the snow in suitably fitted snowsports rental equipment including ski's, snowboards & clothing.

About the role

• Greeting guests to the Rentals department and providing service with friendliness

• Fitting boots, skis, snowboards, clothing, helmets, wristguards and poles safely and efficiently

• Ensuring all rental items have been checked in accordance with all health and safety and set up requirements

• Doing basic repair work on snowboard bindings, boots, etc.

• Maintaining a tidy work area

• Stocktakes

• Report any new arising hazards or work incident and injuries

 About You

• Highly customer focused with the ability to adapt to the demands of the business

• Ability to provide a safe and efficient service in a very fast paced environment.

• The ability to engage and build a rapport with guests and staff quickly

• Strong teamwork skills and experience in frontline customer service

• Willing to assist in other departments and take on additional duties as required

• Previous experience or sound knowledge of snowsports equipment would be considered a definite advantage although full training will be provided

• An understanding that employment is subject to the vagaries of the weather and the hours of work cannot be guaranteed


Further Information

• This will be different for the Remarkables, I normally just explain in the interview. Probably best we have separate applications as mine will be 4 days on 3 off except during school holidays and busy times, and we rotate through 7am or 8am starts.


As Kaitiaki of the mountains we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence and as proud supporters of Winter Pride we’ve pledged to continue to provide a working environment that embraces and values diversity and inclusion.
A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:
• 3 Peak winter season pass (Full Time crew)
• Discounted day passes at other ski areas
• Transport to/from mountains.
• Fantastic wellbeing support for all staff
• Nutritional hot crew meals each day (Discounted)
• Discounts at many local eateries, bars, breweries and retail outlets
• Discounts on mountain
• Regularly organised social activities off mountain
• Cool recognition programmes with prizes
• Earn and learn – free ski lessons (Full Time crew)