Resort Houseperson

JobsCloseBy Editorial Insights

Mercure Resort Carrara is seeking a proactive Resort Houseperson to maintain pristine guest areas, complete daily checklists, respond to requests, stock amenities, and collaborate with housekeeping and front office to deliver heartfelt hospitality. The role rewards high energy, strong organization, exceptional attention to detail, clear communication, and the ability to safely lift 10kg and drive a golf buggy (training provided). Availability across all days between 8am and 9pm is required. Benefits include complimentary lunch, free on site parking, generous Accor discounts, and an anniversary night or dining voucher. To apply, tailor your resume to inventory and team oriented experience, highlight reliability, flexibility, and guest focus; apply today.

Company Description

Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms across 9 seperate blocks, and tropical gardens, sparkling pools, and a wellness philosophy to slow down, stay well and discover local.   

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.   

Job Description

What you'll be doing:

• Complete a daily Houseperson checklist and respond to guest requests 
• Ensure that all areas of the resort are maintained and cleaned to a high standard 
• Communicate with clarity and care, with guests and your team
• Work collaboratively with all teams and departments 
• Keep a well-stocked inventory of all amenities and housekeeping equipment
• Work together with housekeeping and front office to ensure all requests are fulfilled 
• Maintain a high standard of cleanliness in all guest rooms and housekeeping areas  

Qualifications

What you will bring to the role: 

• High-energy and efficiency at completing a housekeeping tasks
• Experience as a house-person or housekeeper with inventory responsibilities 
• Availability across all days of the week between 8am - 9pm 
• Able to safely drive a golf buggy vehicle (highly regarded, training will be provided) 
• Good Communication skills
• A positive teamwork mindset 
• Physical fitness is essential & Able to comfortably lift 10kg 
• Exceptional attention to detail & organisation skills
• Commitment to delivering heartfelt hospitality experiences to guests 

Additional Information

What is in it for you? 

Join a beautiful resort nestled beside a golf course, near the Gold Coast hinterland, with a welcoming culture.

• Complimentary lunch each day, produced by our resort chefs
• Free on-site car parking
• Generous Discounts on accommodation and dining across Accor Hotels globally
• Family & Friends Discounts on accommodation, services and events
• Complimentary resort night stay or dining voucher on your annual anniversary
• Represent a resort centered around wellbeing, local connection and authenticity
   

If you are ready to take the next step in your career, apply today.

Our commitment to Diversity & Inclusion:

We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know.